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Wireless Consultant

Company: ATN International
Location: Elko
Posted on: June 12, 2021

Job Description:

General Purpose and Scope Wireless Sales Consultants (WSC) are responsible for the customer experience and obtaining assigned sales targets. This includes assisting new and existing customers in the selection and purchase of products and service, as well as troubleshooting. Duties and Responsibilities (include but not limited to)Communicate with customers in person and over the phone to understand their needs and suggest the best fit products/servicesDemonstrate and communicate service and device feature functionality, billing procedures, and equipment usage to each customerPerform outbound calls to proactively follow-up with customer after the sale to guarantee product and customer satisfaction Provide basic troubleshooting and customer service support for questions Effectively perform back office duties including inventory and repair, accessory stock, shipping and receiving of repairs with third party repair vendor, and basic handset repairs and/or system upgrades Effectively sell and troubleshoot in person, over the phone, and electronically Store cleaning, emails, attending meetings, and all other daily store dutiesFollow company policies and procedures Required QualificationsHigh school diploma or equivalent6 months + retail sales, customer service or telecommunications experience Aptitude to learn communication products and services Ability to work independently without close supervision Self-motivation to achieve targets needed to attain monthly sales goals Strong Communication skills Ability to provide high levels of customer service and interact positively with customers to offer sales solutions for communication needs Ability to reconcile/balance cash registers Good decision-making skills Flexibility with work hours and willingness to work weekends as required Desired QualificationsCollege degree with an emphasis in Sales or Marketing 1+ years of wireless communication experience in sales and customer service desired Bilingual (Spanish/English) skills a plusEqual Opportunity Employer/Veterans/Disable PI137858056

Keywords: ATN International, Boise , Wireless Consultant, Other , Elko, Idaho

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