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Customer Support Representative

Company: Atlas Staffing
Location: Garden City
Posted on: September 11, 2021

Job Description:

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Do you have customer service experience and enjoy helping customers over the phone? Are you looking for a rewarding and meaningful career? Atlas Staffing is searching for a for Customer Support Representative for a medical device company in Boise, Idaho.

Overview:  Responsible for answering inbound phone calls in order to provide sales support to customers.  Processes customer orders via phone, fax, email, and other media.  Performs an insurance verification check prior to processing the order to ensure proper reimbursement and timely shipment of orders.   

•    Answers phone inquiries on a dedicated order queue  
•    Processes all aspects of the order process for customers by:
-    Verifying insurance benefits
-    Collecting and updating patient and insurance information
-    Documenting customer requests accurately and efficiently 
-    Anticipating problems and initiating actions to ensure customers’ orders are processed and shipped efficiently
-    Proactively communicating backorders/delivery dates to the customer and processing customer orders to completion
•    Interacts with field sales team to resolve customer issues.
•    Assists with distributor orders and maintains distributor relations as needed
•    Manages and resolves patient issues in a professional manner; escalates to as needed
•    Conducts follow up calls with customers regarding order status and research issues off line as needed
•    Maintains active communication by responding to inquiries from customers, distributors, HCPs, and sales force regarding orders and shipment schedules
•    Documents all interactions and calls into the Customer Relationship Manager (CRM) system in accordance with QA/RA and HIPAA guidelines
•    Ensures all patient documents are on file as mandated by Tandem and regulatory requirements
•    Accurately follows payer guidelines and protocols to ensure proper reimbursement for customer orders
•    Confirms completion of required training plan before assuming job responsibilities
•    Ensures work is performed in compliance with company policies including Privacy/HIPAA and other regulatory, legal, and safety requirements
•    Additional duties as assigned 

1.    Knowledge, skills & abilities:
•    Excellent customer service skills with the ability to process orders efficiently and effectively
•    Excellent written and verbal communication skills
•    Demonstrated ability to effectively resolve customer issues and answer questions according to department protocols and requirements
•    Demonstrated ability to work accurately, follow instructions and handle multiple priorities
•    Proficient with MS Office suite (Word, Excel, Outlook) and Internet
•    Knowledge of ERP & customer relationship management (CRM) systems desirable  
•    Knowledge of medical device industry and DME insurance practices desirable
•    Knowledge of insurance verification preferred
•    Bilingual English/Spanish desirable
2.    Minimum certifications/educational level:
•    High school diploma
•    Post-secondary education preferred
3.    Minimum experience:
•    1 year experience in a customer service environment
•    Inbound call experience (up to 40 calls a day per rep) in an order entry role
•    Experience documenting calls by typing on a keyboard while speaking to a customer on the phone

Shifts: Monday - Friday Day Shift
Wage: $16/hr (increased wages for non traditional shifts)

Why Choose Atlas Staffing?

Atlas Staffing is an employment agency that serves Boise and its surrounding areas. We offer many great benefits for our temporary and temp-to-hire Staffing Associates! Beyond the paid sick leave and medical benefits that many of our positions qualify for, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for along-term career opportunity, then please apply now!

"Great place to come get connected with work best suited to match your needs and skill levels. Staff and coordinators are excellent and work diligently to get you placed as quickly as possible. I would recommend giving Atlas a shot if your currently seeking immediate placement. Thanks!"  - Adam K

Atlas Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Drug-free workplace



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Keywords: Atlas Staffing, Boise , Customer Support Representative, Other , Garden City, Idaho

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