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Technical Support Representative

Company: Atlas Staffing
Location: Boise
Posted on: September 11, 2021

Job Description:

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Do you have customer service experience and enjoy helping customers over the phone? Are you looking for a rewarding and meaningful career? Atlas Staffing is searching for a for Technical Support Representatives for a medical device company in Boise, Idaho.

Overview: Responsible for capturing technical inquiries from customers over the phone and via email. 

Responsibilities:
- Provide the highest caliber of customer support.
- Achieve the highest initial resolution in an empathetic and supportive manner. 
- Document interactions thoroughly.
- Act as a customer advocate to represent customer needs internally.
- Demonstrate good judgment in selecting methods and techniques for obtaining solutions in responding to customer requests.
- Perform timely and satisfactory resolution of calls and on-line contacts.

Qualifications:
High School Diploma Required
1 year previous experience in a Customer/Patient Support or Technical Service role preferred but not required.
Bilingual-English/Spanish desired.
Experienced with use of electronic documentation systems preferred.
24/7 technical/customer support center experience desirable.
Ability to read and follow flow diagrams and work with decision trees.
Flexibility to work weekends, holidays and beyond regularly scheduled workday as needed

Shifts: Multiple options available - traditional, weekends, evenings, graveyard, 4x10s.
Wage: $17/hr (increased wages for non traditional shifts)

Why Choose Atlas Staffing?

Atlas Staffing is an employment agency that serves Boise and its surrounding areas. We offer many great benefits for our temporary and temp-to-hire Staffing Associates! Beyond the paid sick leave and medical benefits that many of our positions qualify for, we also have a recruiting staff that is ready to find the type of work YOU are interested in. (Not to mention our Titan Rewards program!) If you are looking for along-term career opportunity, then please apply now!

"Great place to come get connected with work best suited to match your needs and skill levels. Staff and coordinators are excellent and work diligently to get you placed as quickly as possible. I would recommend giving Atlas a shot if your currently seeking immediate placement. Thanks!"  - Adam K

https://www.atlasstaffing.com/

Atlas Staffing is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.

Drug-free workplace

Austin.Plew

BR-Boise

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Keywords: Atlas Staffing, Boise , Technical Support Representative, Other , Boise, Idaho

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