IT System Engineer - Tier 3, Remote for OR, WA & ID Residents (4432)

Company: Interpath Laboratory
Location: Boise
Posted on: September 12, 2021

Job Description:

Adaugeo is looking for a top tier IT System Engineer with strong communication skills, a positive attitude and a team player perspective. Must have exceptional problem solving skills, an aptitude for critical thinking and be able to maintain strong attention to detail in high-pressure situations.

***Remote Opportunity for Oregon, Washington, and Idaho Residents ONLY***

Essential Duties and Responsibilities:

• Manages and monitors all installed systems and infrastructure for the organization to be in line
  with company guidelines or SOP (standard operating procedure).
• Defines customers’ needs and functionality in a service development cycle.
• Assists in the coordination of various teams testing and evaluating for the development of design and its implementation of the best output.
• Installs, configures, and tests operating systems, application software, and system management tools.
• Ensures the highest level of systems and infrastructure availability.
• Implements warranty and support activities.
• Evaluates the existing systems and provides the technical direction to IT support staff.
• Plans and implements system automation as required for better efficiency.
• Oversees the development of customized software and hardware requirement.
• Collaborates with other professionals to ensure high quality deliverables within organization guidelines, policies, and procedures.
• Deals with work process, optimization methods, and risk management tools in the given projects for the successful accomplishments according to the requirements of the stakeholders.
• On-call rotation as assigned.
• Perform other duties as assigned.

Competencies:

• Design - Demonstrates attention to detail.
• Problem Solving - Identifies and resolves problems in a timely manner; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service - Manages difficult or emotional patient situations; Responds promptly to Patient needs; Solicits Patient feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions; Participates in meetings.
• Written Communication - Writes clearly and informatively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Visionary Leadership - Inspires respect and trust.
• Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness. 
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization's goals and values.
• Judgment - Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Sets goals and objectives.
• Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Monitors own work to ensure quality.
• Quantity - Completes work in timely manner.
• Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time; Arrives at meetings and appointments on time.
• Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.
• Initiative - Volunteers readily; Undertakes self-development activities; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Meets challenges with resourcefulness; Generates suggestions for improving work.

• Minimum of 2-4 years in Systems Engineering/Administration
• Experience managing cloud environments (AWS/Azure), Windows Server environments or
  similar
• Experience Manage physical and virtual server environments such as VMware, Hyper-V, and
  Citrix.
• Knowledge of Azure Active Directory and associated services (Intune, Autopilot, etc.)
• Understanding of networking principals (TCP/IP, DNS, DHCP, routing, etc.)
• Excellent customer service skills; team oriented
• Self-motivated; capable of taking initiative, handling and prioritizing multiple competing
  assignments and following through to resolution with little assistance
• Ability to communicate with less technical users
• Strong documentation and organizational skills
• Excellent verbal, written and interpersonal skills

Life at Adaugeo Healthcare Solutions: 
We are a devoted team of professionals, working cohesively to build on our expertise as a work family since 2007.  With a vibrant work culture focused on continually improving people and processes, our curiosity, persistence and positive attitudes are core strengths. We offer a comprehensive benefits package and an ever-evolving learning and development program to foster career and personal growth.  We truly value our employees.

More About Us: 
Adaugeo Healthcare Solutions is part of a family owned and operated healthcare organization, providing collaborative support and corporate oversight to our family of companies.  We are committed to operational excellence and cost-efficient administrative, technical and management services, including:

• Accounting and Finance
• Billing and Accounts Receivable
• Centralized Scheduling
• Certified Coding
• Clinic Administration
• Credentialing and Privileging
• Data Science and Business Intelligence
• Human Resources and Payroll
• IT Infrastructure
• Purchasing and Materials Management
• Quality Improvement
• Recruiting and Sourcing
• Software Development

Our family of companies also includes Praxis Health, the largest independent medical group in Oregon, and Interpath Laboratory, Inc., the Northwest’s leading, innovative clinical and anatomic medical laboratory with over 90 locations across Oregon, Washington, and Idaho. Our organization has over 50 years of proven success as a multi-specialty healthcare delivery system, thanks to our amazing people who contribute passion, dedication and ingenuity every day.  It’s because of our people that we believe in putting people first!

Physical Demands
Frequent lifting up to 30 lbs. Occasional lifting of 30-60lbs and kneeling, bending, stooping to perform installations.

Work Environment
Work is performed in an office environment. Involves frequent contact with staff.

Adaugeo Healthcare Solutions Equal Opportunity Statement

EOE Disabled/Veteran

Adaugeo Healthcare Solutions is an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Keywords: Interpath Laboratory, Boise , IT System Engineer - Tier 3, Remote for OR, WA & ID Residents (4432), Other , Boise, Idaho