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Care Navigator Supervisor - Work From Home

Company: UnitedHealth Group
Location: Boise
Posted on: November 22, 2021

Job Description:

If you are located within the state of WA, ID, and/or OR, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living itThis opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 10 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.This position is full-time (40 hours/week) Monday - Friday. Employees are required to work our normal business hours of 9:00am - 5:30pm PST. It may be necessary, given the business need, to work occasional overtime or weekends. *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Primary Responsibilities:

  • Coordinates, supervises and is accountable for daily / weekly / monthly team performance
  • Ensures team members' performance goals are met, such as quality adherence and service levels
  • Manages schedules, adherence and utilizes reporting to monitor
  • Coordinates work activities with other supervisors
  • Identifies and resolves operational problems using defined processes, expertise, and sound business judgment
  • Decisions are guided by policies, procedures, and business plan
  • Provides coaching and feedback to team members by performing call audits, weekly team meetings, and monthly one on one's
  • Motivates and inspires team members
  • Conducts annual performance reviews for team members
  • Identifies solutions to non - standard requests and problems
  • Effectively communicates change and leads employees through change
  • Serves as a resource for others with less experience
  • Handles Human Resource processes and issues, including time cards and corrective action process
  • Manages recruitment and termination procedures
  • Maintains procedures
  • Remains optimistic, upbeat, and enthusiastic even in times of challenge and constant changeYou'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:
    • High School Diploma / GED (or higher)
    • 1+ years experience working as a Supervisor or in a Team Lead capacity
    • Proficiency with Microsoft Office - Microsft Excel, Word & Outlook (ability to create, edit, save and send documents, spreadsheets and correspondence)
    • Experience with computer and Windows PC applications, which includes the ability to learn new and complex computer applications and apply their use
    • Healthcare industry experience
    • Must be available to work Monday - Friday 9:00am - 5:30pm PSTPreferred Qualifications:
      • Bachelor's Degree (or higher)
      • Experience with medical or health terminology
      • Previous experience as a telecommuter
      • Healthcare or insurance benefits experience
      • Social work or community outreach experience
      • Bilingual fluency (e.g. English / Spanish)Soft Skills:
        • Ability to organize and prioritize tasks efficiently
        • Excellent interpersonal, written, and verbal communication skills
        • Ability to work at a fast pace and multitask is essential
        • Ability to learn and apply skills quicklyTelecommuting Requirements:
          • Reside within the state of WA, ID, and/or OR
          • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
          • Ability to keep all company sensitive documents secure (if applicable)
          • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status. Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, UnitedHealthcare, Optum, health care, office, phone support, customer service, billing, training class, now hiring, jobs, careers, work at home, work from home, WAH, WFH, remote, telecommute, hiring immediately, #RPO

Keywords: UnitedHealth Group, Boise , Care Navigator Supervisor - Work From Home, Other , Boise, Idaho

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