BoiseRecruiter Since 2001
the smart solution for Boise jobs

Client Success Specialist, Benefit Services

Company: PrimePay
Location: Boise
Posted on: November 22, 2021

Job Description:

Founded in 1986, PrimePay is a leading national human capital management (HCM) technology and services provider to businesses ranging from 1 - 5,000 employees. PrimePay delivers highly configurable cloud-based software and services enabling clients to hire and retain great talent, manage and pay their workforce, and optimize their business in an everchanging compliance landscape. We are currently seeking a Client Success Specialist (CSS) to support our Benefit Services Team. The Benefit Services Team serves clients who have engaged PrimePay for COBRA, FSA, HRA and HSA administration, and the CSS contributes towards the team's shared mission of delivering timely, accurate benefits administration and exceptional, first-class service to their assigned book of business. No two days will be the same. But here's what you can count on:

  • Contribute towards the team's shared mission of delivering timely, accurate benefits administration and exceptional, first-class service to their assigned book of business.
    • Plays a key role in New Client Onboarding to ensure smooth and satisfactory install of services:
    • Sets up new client portals
    • Enters new participants
    • Creates verification reports for clients
    • For PrimePay payroll clients, creates deduction register report and sends to payroll CSR
    • Works with internal accounting team to set up billing
    • Plays a key role in Client Renewals to ensure smooth and satisfactory install of services:
      • Updates client portals
      • Processes participant elections/changes
      • Creates verification reports for client
      • For PrimePay payroll clients, creates deduction register report and sends to payroll CSR
      • Works with internal accounting teams to update billing
      • Contributes to team's customer satisfaction:
        • Supports their team in resolving basic-intermediate service tickets and issues
        • Supports their service team in processing mid-year enrollments and changes
        • Answers incoming calls from the Client Support phone queue
        • Supports the Participant Support team with escalated issues
        • Assist Participant Support team with participant calls in times of reduced staffing (lunch, etc.) or high volume PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time off, paid holidays, flexible spending account, life insurance and STD/LTD.Job Requirements:Here are some qualities we hope our next Client Success Specialist has:
          • Associates Degree required; Bachelor's Degree preferred
          • Must have Section 125, COBRA, HIPAA, ERISA, and ACA knowledge
          • Minimum 1-year experience in employee benefits administration, preferably working with tax advantaged health care reimbursement plans such as FSA/HRA and/or COBRA
          • Prefer candidates have significant exposure to client and broker service
          • Intermediate understanding of Pre-tax reimbursement plans and COBRA
          • Strong organizational and time management skills
          • Strong customer service skills
          • Ability to communicate professionally both verbally and in writing
          • Excellent listening skills and comfortable asking clarifying questions
          • Self-motivated and able to work in a fast-paced environment
          • Strong knowledge and experience with Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, MS Teams)
          • Detail oriented, analytical, and possess a positive attitude
          • Must be innovative and take initiative to resolve client/broker issues
          • Proven ability to consistently meet deadlines and multitask
          • Proven customer service and communication skills

Keywords: PrimePay, Boise , Client Success Specialist, Benefit Services, Other , Boise, Idaho

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Log In or Create An Account

Get the latest Idaho jobs by following @recnetID on Twitter!

Boise RSS job feeds