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Inbound Customer Service Representative

Company: Aston Carter
Location: Idaho City
Posted on: January 15, 2022

Job Description:

Interested and qualified candidates please apply and call Haleigh at (509) 570 1054 LOGISTICS: Located in Meridian, ID Must be willing to submit to a drug screen and background check Starting wage is $16.50/hour with opportunity for pay increases Hours: Either 8AM-5PM OR 9AM-6PM JOB DESCRIPTION: We are currently seeking friendly, hard-working individuals to join our Medical Customer Service- Central Support Call Center Team. This role is responsible for providing outstanding service to our customers who need to replenish their monthly medical supplies. Call Center representatives may handle high volume of inbound calls and should seek to create a positive experience for each caller. Other responsibilities include, but are not limited to: Communicate with customers in a professional and enthusiastic way Manage a large amount of inbound and outbound calls in a timely manner Follow call scripts when handling different topics Identify customers needs, clarify information, research every issue and provide solutions Maintain records of customer conversations in Norcos electronic system in a comprehensible way Will be taking calls primarily from patients that already have supplies and need to order more ongoing supplies. Will receive around 50-75 calls per day. There will be no sales. Follow call scripts when handling different topics. SKILLS & QUALIFICATIONS: Must be familiar with performance metrics Have computer proficiency to update conversation with customers Minimum 1-2 years of customer service experience Able to work on a computer effectively Medical experience is a huge plus but is nor required BENEFITS: Pay increases available Employee Stock Ownership Plan (ESOP) Medical, Vision and Dental Insurance Medical and Dependent Care Flex Accounts (FSA) Supplemental Accident and Disease Insurance Employee Tuition Reimbursement 401(k) with an Employer Matching Wellness Program Health Savings Account (HSA) Life Insurance Interested and qualified candidates please apply and call Haleigh at (509) 570 1054 About Aston Carter: At Aston Carter, were dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless. Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients capabilities by seeking solvers and delivering solutions to address todays workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodationastoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Keywords: Aston Carter, Boise , Inbound Customer Service Representative, Other , Idaho City, Idaho

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