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Customer Service Representative - Supply Chain

Location: Boise
Posted on: January 15, 2022

Job Description:

Oppenheimer Companies, Inc. requires all applicants to be fully vaccinated or able to show proof of medical or religious exemption. COMPANY OVERVIEWPeak Foods, a division of Oppenheimer Companies, Inc. (OCI) has an opening in their Customer Service- Supply Chain department.Oppenheimer Companies Inc (OCI) is a team-oriented, broad-based corporation with divisions and affiliates spanning a wide array of disciplines; each focused on helping customers meet their goals. We develop long-standing partnerships by providing the greatest value to our customers with the best quality products and services which maximizes their profitability. This also creates internal opportunities for personal growth, responsibility, and reward to our team members.Entrepreneurial spirit drives us as we build companies ranging from food service, branded and private label food products, to commercial real estate development, property management and logistics.POSITION PURPOSEOppenheimer Companies, Inc., has built an over-the-top customer service culture within their business. As a Customer Service Representative, this role will continue that ethos by assisting and strengthening the Peak Foods Customer Service Department to effectively build and maintain internal and external customer relationships while providing superior customer service. This role is key to the Company's success by ensuring accuracy of data entry and other records and maintaining customer satisfaction in a data-centric position and managing food products for mostly major retail supermarkets and Foodservice distributors.KEY RESPONSIBILITIES:Order Entry & Customer Communication.Process orders and review shipment details including current order pricing, terms, shipping point, date, and delivery date.Communicate any pertinent information to customer service team, sales team, logistics team, plant, warehouses and/or customer, as needed.Shipment and Warehouse Transfer Tracking & Logistics.Ensure paperwork is received in a timely manner.Monitor and track shipments and receipts in Excel, WOW and Great Plains.Resolve any quantity or lot discrepancies.Assist in preparing orders for invoicing.Post transactions accurately in Great Plains and WOW software.Assist in preparing the daily shipping information - data entry and accuracy reviews. Assign Great Plains transactions for next week's pending transfers.Address and resolve online consumer questions or issues by phone, email, or chat in a positive and professional manner.Monitor online sales and work with warehouse fulfillment team to resolve issues.Develop and maintain collaborative relationships with logistics, sales, and other departments to support projects or tasks, as assigned.Other duties as assigned.PHYSICAL DEMANDS:Must be able to sit and stand for long periods of time.Must be able to frequently bend.Must be able to lift up to and including 40 pounds. RequirementsQUALIFICATIONS:Excellent problem solving, written, and verbal communication skills.Analytical & mathematical skills (including basic algebra).Proven organizational and multi-tasking capabilities in a fast-paced environment.Accurate data-entry and 10-key skills.Intermediate to advanced skills in Microsoft Excel.Proficient in MS Office Suite, specifically with Excel.Experience with Accounting Software (Great Plains preferred).Ability to meet time sensitive deadlines, prioritize responsibilities, and maintain confidential information.Demonstrated ability to work effectively in a team environment and independently as needed.Desire and drive to not simply meet but exceed expectations.Ability to work flexible hours, as needed.Experience: A minimum of 2 years related experience is required.OCI BENEFITSOCI is committed to investing in our associates to help them unleash their potential. We offer competitive salaries, a 401(K)-matching program, and a wide selection of health and wellness benefits. These benefits also include wellness activities, parking allowances, access to continuous learning, paid holidays and a generous vacation package, workplace giving, free access to financial resources, gym membership discounts, and more!COMPANY CULTURE:Our associates work collectively toward our vision. We share a set of truths referred to as P.A.C.E! PEOPLE first. Everything else follows. We work hard to develop respectful, collaborative relationships and meet shared goals.ACTION. We are passionate entrepreneurs and execute with a sense of urgency and strong will to win. We fuel creativity and innovation. CURIOSITY. We have a deep desire to learn and grow.ETHICS. We do the right thing in our business and community, even when no one is looking.! We have fun and make our mark! We get excited about what we do, we enjoy the process and recognize that enthusiasm and engagement are contagious.The above statements are intended to describe the general nature and level of work being performed by associates assigned to this job title. They are not intended to be an exhaustive list of all responsibilities and skills required.Oppenheimer Companies Inc provides employment, training, compensation, promotion and other conditions of employment without regard to race, color, religion, sexual orientation, gender identity, gender expression, national origin, sex, age, disability, veteran status, medical condition, marital status or any other legally protected status.Oppenheimer Companies, Inc. is an equal employment opportunity employer.

Keywords: OPPENHEIMER COMPANIES, Boise , Customer Service Representative - Supply Chain, Other , Boise, Idaho

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