Client Coordinator
Company: Ernest Packaging Solutions
Location: Boise
Posted on: June 24, 2022
Job Description:
Essential Functions
- Receives order requests for: price quotations, confirmations,
follow-ups and purchase orders. Processes all orders, returns,
credits, additional billing and changes or cancellations directly
from the Customer/Sales Personnel
- Responds immediately to Customer inquiries/information needs
and provides positive, courteous service to Customer/Sales
Personnel. Answer questions regarding product line, pricing, and
deliveries. Provides proof of deliveries by request and samples of
product
- Works with Merchandising to expedite or insure timely delivery
of scheduled shipments: maintains close liaison with other
departments to carry order through to completion
- Works with the appropriate internal department's on inquiries,
quotes, returns, credits, stock counts, credit card orders, COD
orders and redeliveries from vendor
- Reports all errors or any other pertinent customer concerns to
Manager of Inside Client Relations
- Keeps lines of communication open with Manager/Sales
Personnel
- Looks for opportunity to add on to client orders, promos, close
out items. Suggestive selling to customers
- Keep up to date information on customers
- Assist in maintaining assigned Sales Personnel's
unshipped/unbilled report
Qualifications
- Client/customer service experience or equivalent combination of
formal education/training and experience in the industrial
packaging or related industry
- Working knowledge CRM management systems
- Thorough knowledge of outbound calling techniques and customer
service measurements of success
- Demonstrated ability to communicate effectively both verbally
and in writing
- Background with distribution methods, process improvement
programs and procedures
- Limited product knowledge
Keywords: Ernest Packaging Solutions, Boise , Client Coordinator, Other , Boise, Idaho
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