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Client Coordinator

Company: Ernest Packaging Solutions
Location: Boise
Posted on: June 24, 2022

Job Description:

Essential Functions

  • Receives order requests for: price quotations, confirmations, follow-ups and purchase orders. Processes all orders, returns, credits, additional billing and changes or cancellations directly from the Customer/Sales Personnel
  • Responds immediately to Customer inquiries/information needs and provides positive, courteous service to Customer/Sales Personnel. Answer questions regarding product line, pricing, and deliveries. Provides proof of deliveries by request and samples of product
  • Works with Merchandising to expedite or insure timely delivery of scheduled shipments: maintains close liaison with other departments to carry order through to completion
  • Works with the appropriate internal department's on inquiries, quotes, returns, credits, stock counts, credit card orders, COD orders and redeliveries from vendor
  • Reports all errors or any other pertinent customer concerns to Manager of Inside Client Relations
  • Keeps lines of communication open with Manager/Sales Personnel
  • Looks for opportunity to add on to client orders, promos, close out items. Suggestive selling to customers
  • Keep up to date information on customers
  • Assist in maintaining assigned Sales Personnel's unshipped/unbilled report
    • Client/customer service experience or equivalent combination of formal education/training and experience in the industrial packaging or related industry
    • Working knowledge CRM management systems
    • Thorough knowledge of outbound calling techniques and customer service measurements of success
    • Demonstrated ability to communicate effectively both verbally and in writing
    • Background with distribution methods, process improvement programs and procedures
    • Limited product knowledge

Keywords: Ernest Packaging Solutions, Boise , Client Coordinator, Other , Boise, Idaho

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