Operations Supervisor

Company: State of Idaho
Location: Boise
Posted on: August 7, 2022

Job Description:

JOB
Are you an experienced operations supervisor that has successfully lead teams and processes? Do you enjoy finding creative solutions for different kinds of operational challenges? -The Idaho State Tax Commission is recruiting for two program supervisors in its Revenue Operations Division for Boise location.The Revenue Operations Division maintains the taxpayer database, processes all tax returns and payments, initiates the deposit of money received, and issues taxpayer refunds. The division registers permit holders for 17 tax types including sales, withholding, hotel/motel, motor fuels, beer, wine, cigarette and tobacco taxes; ensures that all individuals and licensed businesses have access to proper tax forms for reporting; processes revenue and refund documents submitted by taxpayers; and maintains an imaging system used to streamline the processing and storing of tax documents. In the last fiscal year, the Tax Commission processed almost $5 billion in receipts; most through this division. -Each role will be supervising one of the following units in the Central Processing Bureau:Initial Data Operations Unit -Registration and Processing UnitHiring managers are continuously considering applications for this position. This job announcement will be closed if positions are filled prior to the closing date. We encourage applicants to apply at the earliest to interview and learn more about the Idaho State Tax Commission. -What's In It for You?Comprehensive benefits including medical, vision, and dental insurancePERSI -defined benefit retirement planPaid sick and vacation leaves start -accruing your first day11 paid holidays per yearPaid Parental Leave covering the birth or adoption of a child for up to 8 weeksPermanent, full-time classified employment status after successful completion of an entrance probationWorking in an office environment -with other talented and highly motivated individualsBeautiful state campus with lots of free parking, walking paths, and centrally located in the valley on Chinden Blvd. in BoiseWhy Join Us?OUR VISION: -Great people. -Helping you. Serving Idaho.OUR MISSION: Benefit Idaho through courteous customer service, education, and fair tax administrationOUR VALUES: Fairness, Accountability, Integrity, RespectApply today!

EXAMPLE OF DUTIES
Oversee multiple teams that serve throughout the tax administration process.Manage and coach team member's performance by delivering clear job expectations and meaningful ongoing performance feedbackOversee workflow management systems for effective use of technology and manual tax administration.Oversee and coach team members to effectively document processes and set performance measures to monitor and improve processes.Management Reporting and workflow management of Revenue Operations production, people and systemsMonitor the Division electronic filing systems including processing, verification, balancing, and ensuring quality control measures are metOversee the electronic taxpayer support function for the Division to include the IBML stability and tech support managementAdvise management on security, integrity, and functionality of computer systems and software

MINIMUM QUALIFICATIONS
Some knowledge of management practices; electronic transaction processing. -Experience: developing procedures and monitoring a budget; supervising staff; providing liaison with customer/provider groups; interpreting federal or state regulations.If you previously applied for a Program Supervisor position and wish to be considered for this position, you must re-apply under this announcement. Previous scores will not be used. All qualified individuals interested in this position are encouraged to apply. -All candidates being considered for employment with the Tax Commission must successfully complete a comprehensive background check, including fingerprinting, before a final job offer will be given. Individuals must be a current tax filer and be in full compliance with their tax obligations to be an employee of the Idaho State Tax Commission.Do you have questions about the minimum qualifications for this role? Email hr@tax.idaho.gov

SUPPLEMENTAL INFORMATION
There is an exam to determine your eligibility. Enter your responses to the questions in the space provided in the examination. You must have the minimum level of experience or education described for each question addressing a minimum requirement to qualify for this position. Scoring will be based on the information you provide. It is important that the information you provide clearly supports your responses.Your resume will be used to validate your responses. - -The Idaho State Tax Commission is an Equal Opportunity EmployerFollow us on -Linkedin -or -Facebook -to learn more about us! - - -Hiring is done without regard to race, color, religion, national origin, sex, age or disability. If you need special accommodations to satisfy testing requirements, please contact the Division of Human Resources at (208) 334-2263.Preference may be given to veterans who qualify under state and federal laws and regulations.

Keywords: State of Idaho, Boise , Operations Supervisor, Other , Boise, Idaho