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IT Client Services Specialist I or II - Service Desk

Company: Idaho Power Company
Location: Boise
Posted on: September 23, 2022

Job Description:

**If you are a current Idaho Power employee, please apply through the Employee Portal. Application Deadline: 10/02/2022 at 11:59 pm Mountain Time # of Positions: 1 Job Type: Regular Job End Date: Exemption Status: Non-Exempt Pay Range: 24.37 - 36.68 Hourly Minimum Age Requirement: Job Description: Idaho Power - headquartered in vibrant Boise, Idaho - is looking for an IT Client Services Specialist I or II to join our Information Technology Service Desk team. It's an exciting time to work for Idaho Power. We're working toward our goal of providing 100% clean energy by 2045, and our work plays a critical role in our customers' lives and in communities we serve across Idaho and Oregon. In addition to the meaningful work we do, we offer work-life balance, competitive pay and benefits, an employee incentive plan, and both a 401k employer-match and a pension plan, making Idaho Power one of the best employers in the state. While this position is based at Idaho Power's downtown Boise location, we offer both flexible schedules and the opportunity to work up to 40% remote. What does an IT Client Services Specialist I do for us? Under close supervision, provides first level technical support to technology users. Performs initial incident recording, first level investigation and support and applies routine solutions to incidents involving software, hardware, network issues, desktops, remote access, PDA's, printers, and cell phones. Provides a single point of contact between employees and other IT support groups. Maintenance activities performed using 'remote access' tools. What does an IT Client Services Specialist II do for us? Under supervision, provides advanced technical support to technology users. Position performs investigation, diagnosis, resolution and recovery of incidents or service requests reported by employees. Position determines final Call Category and routing to 2nd level technology groups outside the Service Desk. Incident management via telephone, email, and remote support tools to diagnose technical issues related to PC operating systems, applications, networks, servers, and peripherals in accordance with IT Service Desk Procedures. REQUIRED SKILLS IT Client Services Specialist I: Knowledge of: Basic knowledge of PC concepts, principles, maintenance, and operations Skills in: Effective verbal and written communication skills. Excellent customer service Ability to: Work with others professionally and courteously
Convey ideas logically and professionally
Analyze and diagnose technical problems using documentation, tools, and knowledge database
Multitask effectively, remains detail oriented, and maintains composure in a fast-paced IT environment IT Client Services Specialist II: Knowledge of: Advanced knowledge of PC concepts, principles, maintenance, and operations Preferred: Working knowledge of ITIL processes Skills in: Effective verbal and written communication skills. Excellent customer service Ability to: Work with others professionally and courteously
Convey ideas logically and professionally
Analyze and diagnose technical problems using documentation, tools, and knowledge database
Multitask effectively, remains detail oriented, and maintains composure in a fast-paced IT environment MINIMUM REQUIREMENTS IT Client Services Specialist I: Education: High School diploma or equivalent
Preferred:
AAS degree or technical vocational certification specializing in information technology or equivalent work experience Experience: 1 year of experience providing technical support or customer service via phone in a corporate enterprise environment IT Client Services Specialist II: Education: AAS degree or technical vocational certification specializing in information technology or equivalent work experience Preferred: AAS Degree or technical vocation certification specializing in computer science, computer information systems, electronics, or an equivalent information technology field Experience: 3 years of experience providing technical support via phone in a corporate enterprise environment PHYSICAL REQUIREMENTS
This position requires working at a desk/computer for extended periods of time. It requires the use of office equipment, fine motor skills including typing on the computer, dialing phones, filing paper, and working in close proximity to other people. There may be occasional lifts of no more than 10 lbs. The above is a summary of the primary essential functions of the position. This job may require the performance of additional tasks assigned by company leaders or management. Questions regarding job requirements or accommodation requests should be directed to Human Resources. Competencies: Adaptability, Applied Learning, Building Customer Loyalty, Building Strategic Work Relationships, Communication, Contributing to Team Success, Decision Making, Managing Work (includes Time Management), Quality Orientation, Stress Tolerance __________________________________ Need Assistance Completing Your Application? Please contact our Recruiting Office if you have questions, require assistance or accommodation while applying for employment with Idaho Power Company: Phone: 208-388-2965 or Email: jobs@idahopower.com Idaho Power is an Equal Opportunity Employer We're proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex (including pregnancy), age, sexual orientation, gender identity, genetic information, veteran status, physical or mental disability, marital status, and any other status protected by applicable federal and state laws. Please note: Idaho Power will not provide sponsorship for obtaining an employment visa, such as an H-1B visa.

Keywords: Idaho Power Company, Boise , IT Client Services Specialist I or II - Service Desk, Other , Boise, Idaho

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