Hotel Night Auditor

Company: Modern Hotel and Bar
Location: Boise
Posted on: November 26, 2022

Job Description:

*The Modern Hotel is seeking a part-time Hotel Night Auditor to join our team immediately.*

The shifts for this position will occur 3 days a week from 11pm-7am (24 hours / week). We're looking for a professional who can quickly and considerately respond to guests' needs. The Night Auditor will be responsible for running EOD reports. The ideal applicant will be capable of working autonomously with no one to assist them with basic functions, such as checking guests in and out, reconciling accounts, taking initiative for necessary maintenance and housekeeping tasks that come up during the overnight shift, and providing excellent customer service. These tasks are to be handled in a friendly, helpful, timely and professional manner resulting in a very high level of guest satisfaction. Compensation is $15.50 / hour.

*Job Responsibilities (Include but not limited to): *

* Greet guests warmly upon arrival, check them in and provide them with any information they need to enjoy their stay.
* Work with the team to ensure the hotel premises remain safe for guests at all times
* Perform all check-in and check-out tasks
* Manage online and phone reservations
* Inform customers about payment methods and verify their credit card data
* Register guests collecting necessary information (like contact details and exact dates of their stay)
* Welcome guests upon their arrival and assign rooms
* Provide information about our hotel, available rooms, rates and amenities
* Respond to clients' complaints in a timely and professional manner
* Liaise with our housekeeping and maintenance staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
* Upsell additional facilities and services, when appropriate
* Maintain updated records of bookings and payments
* Schedule guest wake-up calls and reservations for the following day
* Respond to guest inquiries, concerns, and complaints as needed
* Answer phones and place reservations
* Run EOD reports so they are complete by the end of the shift
* Prepare guest bills for next-day checkouts
* Balance cash drawers and record receipts
* Set up continental breakfast buffet and attend until breakfast attendant arrives at 7am
* Perform daily, weekly, and monthly cleaning duties as assigned by supervisor

*Qualifications: *

* Exceptional customer service skills
* 2+ years' experience in customer service or hospitality
* Excellent communication and organization skills
* Ability to learn computer functions and other on-the-job skills

*Benefits: *

Employees of the Modern receive discounts at the Modern Bar and Restaurant and our sibling restaurant Txikiteo. NICE health insurance available immediately upon employment. Vision and dental package is available after six months of employment. IRA available after one year - employer will match up to 3% annually.

*COVID-19 considerations: *

Vaccination against COVID-19 is mandatory.

Job Type: Part-time

Pay: From $15.50 per hour

Benefits:
* 401(k) matching
* Dental insurance
* Health insurance
* Vision insurance
Schedule:
* 8 hour shift
* Night shift
* Overnight shift
* Weekend availability

COVID-19 considerations:
We expect all staff members to take COVID-19 precautions and protocols seriously. Vaccination against COVID-19 is mandatory.

Ability to commute/relocate:
* Boise, ID 83702: Reliably commute or planning to relocate before starting work (Required)

Experience:
* Customer service: 2 years (Preferred)

Work Location: One location%58047475%

Keywords: Modern Hotel and Bar, Boise , Hotel Night Auditor, Other , Boise, Idaho