Customer Engineer IV - Mask & Photo Lithography

Company: Applied Materials
Location: Boise
Posted on: January 23, 2023

Job Description:

**Key Responsibilities**Is proficient on primary toolset and demonstrates ability to acquire additional systems and applications. Performs startup activities through Tier II with limited support. Able to complete qualifications with minimal assistance.Completes quality repairs. Actively responds to fab issues by communicating with engineers in other locations and participating in escalation conference calls. May initiate or participate in projects to drive down costs or increase uptime. Ability to carry out action plans and report findings. Verifies operational quality of system equipment.Follows all checklists and procedures and ensures correct Revs of procedures and schematics are available prior to performing work. May identify procedural issues.Can perform most retrofits on equipment. Assists in process issues.Applies diagnostic techniques and the use of documentation and test equipment with assistance from senior engineers.Assumes responsibility for full customer satisfaction assuring excellent relations within assigned area. Demonstrates strong interest and knowledge of the customers business. Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge. Is consistently able to operate in high pressure or ambiguous situations. Solicits customer feedback. Understands the impact of various actions/decisions on the account. Is aware of potential dissatisfies and escalates as appropriate. Develops and executes corrective action plans.Performs BKMs. Actively engages in the use of knowledge management systems. Complies with all IP guidelines.Complies with all safety procedures and consistently demonstrates safety as a value.**Functional Knowledge**+ Is skilled in a range of processes, procedures, systems and tool sets to carry out assigned tasks or has developed deep skills and knowledge of tools in a single area**Business Expertise**+ Uses knowledge of how the team integrates with others to accomplish the team objectives+ Builds and maintains customer satisfaction through clear, consistent communication and the sharing of collective knowledge**Leadership**+ Provides informal guidance and support to more junior team members**Problem Solving**+ Provides solutions to problems in situations that are atypical or infrequently occurring based on practice and existing precedents or procedures**Impact**+ Impacts the quality, timeliness and effectiveness of the team; uses discretion to modify work practices and processes to achieve results or improve efficiency**Interpersonal Skills**+ Explains technical information within the team**Qualifications****Education:**Bachelor's Degree**Skills****Certifications:****Languages:****Years of Experience:**7 - 10 Years**Work Experience:****Additional Information****Travel:**Yes, 10% of the Time**Relocation Eligible:**Yes**U.S. Salary Range:**$40.00 - $55.00The salary offered to a selected candidate will be based on a number of factors including location and level and will vary depending on confirmed job-related knowledge, skills, and experience. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.Applied Materials is the leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. Our expertise in modifying materials at atomic levels and on an industrial scale enables customers to transform possibilities into reality. At Applied Materials, our innovations Make Possible a Better Future.

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