Customer Relationship Liaison (Driving)
Company: Apria Healthcare
Location: Boise
Posted on: January 24, 2023
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Job Description:
Job Summary (External):With over 300 locations across the US,
Apria Healthcare's mission is to improve the quality of life for
our 1.8 million patients at home by providing home respiratory
services and select medical equipment to help them sleep better,
breathe better, heal faster, and thrive longer. Additional
information can be found at .This role maintains relationships and
favorable contacts with current accounts/patients and provides the
ability to ensure patients have the required equipment to support
their home healthcare needs.ESSENTIAL DUTIES AND
RESPONSIBILITIESActs as a single point of contact for a specific
account or accounts.Responds to customer needs, concerns and
complaints in a timely manner.Consults with clients and referral
sources on products and necessary equipment.Obtains all
documentation to be scanned and batched at the Branch.Manages all
follow-up functions with the account, post set-up.Oversees all
transactions coming from a specific account(s), including all
referral sources.Obtains all required documentation for orders to
be entered into the system, service scheduling and
billing/payment.Contacts patients to confirm orders and
communicates any financial obligations before referral for
delivery/service scheduling.Assesses patient's needs and promotes
company products/services at office visits, as
appropriate.Proactively resolves issues by anticipating and
identifying problems then coordinating the appropriate
solution(s).Troubleshoots any issues that may arise with the
medical groups and any relevant on-site departments.Assists medical
groups and/or other provider groups to understand the products and
services available under the contract.Assists in the utilization
process as well as transitioning members related to capitation
switch outs.Coordinates patient services with physicians and
medical groups.Identifies and develops strategic relationships
within the institution that will enhance patient care.Participates
in the institution's quality assurance/performance improvement
initiatives as requested.--- Performs timely follow up on
initial/renewal authorizations to maintain reimbursement of
products/services.Performs follow up on outstanding CMNs, Renewal
CMNs, and prescriptions.May instruct patients on basic use of
respiratory therapy equipment, durable medical equipment, oxygen
equipment, and other equipment/services in accordance with training
received and approved by state licensure limitations.Responds to
emergency calls and related needs as needed during regular business
hours and on an On-Call basis.Effectively works and coordinates
timely discharges with Customer Care Center and/or Branch Customer
Service Team.Operates a Personally Owned Vehicle (POV) and/or
company vehicle (non-CDL) in accordance with the essential job
functions.Sets-up and delivers home healthcare products and
services.Performs other duties as required.Minimum Required
Qualifications (External):Education and/or ExperienceHigh School
diploma requiredAt least 2 years of related experienceDemonstrated
ability to build and maintain solid working relationships with
internal and external customers.Learn and comply with all
Department of Transportation, Transportation Safety Management
(TSM) and POV requirements applicable for the safe and complaint
use of Apria vehicles and POVs.Participate in and successfully
complete ongoing training and development to become and remain
qualified to perform the essential job functions.Geographically
located within the assigned territory.Certificates, Licenses,
Registrations or Professional DesignationsMust Poses a Valid
Driver's LicenseSKILLS, KNOWLEDGE AND ABILITIESBusiness
AcumenProblem Solving/AnalysisCommunication ProficiencyPersonal
Effectiveness/CredibilityComputer SkillsBasic skills in Access,
Excel, PowerPoint, MS Project, Visio, WordLanguage SkillsEnglish
(reading, writing, verbal)Mathematical SkillsBasic level
mathematical proficiency, with a strong ability to understand,
interpret and develop spreadsheet dataPHYSICAL DEMANDSWhile
performing the duties of this job, the employee uses his/her hands
to finger, handle or feel objects, tools or controls; reach with
hands and arms; stoop, kneel, or crouch; talk or hear. The employee
uses computer and telephone equipment. Specific vision requirements
of this job include close vision and distance vision. Must be able
to travel by plane and automobile (if applicable). In
addition:Regularly required to use hands to write, use computer,
operate a motor vehicle, use a hand-held device, telephone and use
a document imaging system and manipulate documents.Regularly
required to read documents and write neatly, legibility and
transcribe accurate information and numbers/values.Employee
continually engages in activities that require talking and
hearing.--- This position requires frequent variations including
sitting, walking, standing, kneeling, reaching or stooping.The
employee must be able to safely operate and possess and maintain a
valid driver's license, specific to vehicle operated in the conduct
of this job.Specific vision abilities required to perform this job
safely include close vision, distant vision, night (low to limited
light) vision and the ability to adjust focus to work on a computer
and read documents.The position requires occasional lifting and/or
moving items up of to 25 pounds frequently and occasionally up to
40lbs.The physical demands and work environment characteristics
described above are representative of those an employee encounters
while performing the essential functions of this job. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions.WORK ENVIRONMENTWhile performing
the duties of this job, the employee rarely is exposed to fumes or
airborne particles, toxic or caustic chemicals. The noise level in
the work environment is usually low to moderate. In addition:The
employee is required to inspect and safely operate a motor vehicle
during the day and night and in a wide range of weather and traffic
conditions.The noise level in the work environment is varies based
on the locations or activities proximate to which can range from
low to high.There is moderate exposure to dust, fume, mists and
odors.Temperature ranges from normal indoor climate-controlled
environment in buildings or vehicles and various outdoor conditions
and temperature extremes encountered throughout the year in a
variety of US states.General lighting is generally provided via
florescent lighting indoors, and natural lighting outdoors, and low
light conditions consistent with outdoor and/or night working
environment.May be required to receive vaccinations and participate
in medical assessments and testing consistent with the work
environment or patients exposed to.Will be required to wear various
personal protective equipment consistent with the hazards
encountered in this role.Apria Healthcare is committed to hiring
veterans and military spouses.Benefits:Comprehensive benefits
package offered for eligible employees:Competitive salaryAbility to
have early access to earned wagesMedical, Dental and
VisionHealthcare Flexible Spending Accounts and Healthcare Savings
AccountsLife, AD&D and Disability InsurancePaid Time Off,
including Vacation, Personal Time, Paid Sick Leave & Paid
Holidays401K Savings Plan (available immediately)Educational
AssistanceEmployee Referral Reward ProgramEmployee Discount
ProgramsCompany Paid Employee Assistance Plan (available
immediately)We recognize our veterans by offering a company paid
day off for Veterans DayCareer Advancement/ Development
OpportunitiesSalary Range: Commensurate with experience EEO
Statement:As an EOE/AA employer, Apria Healthcare is committed to
providing all applicants and employees with equal access to
employment opportunities, regardless of sex, race, age, color,
national origin, disability, pregnancy, religion, genetic
information, sexual orientation, transgender status, gender
identity, marital status, veteran status, or any other
characteristic protected by federal, state, or local law. Apria
Healthcare shall abide by the requirements of 41 CFR 60-300.5(a)
and 60-741.5(a). These regulations prohibit discrimination against
qualified individuals on the basis of protected veteran status or
disability, and require affirmative action by covered prime
contractors and subcontractors to employ and advance in employment
qualified protected veterans and individuals with disabilities.
AA/EOE, M/F/Disability and Vet
Keywords: Apria Healthcare, Boise , Customer Relationship Liaison (Driving), Other , Boise, Idaho
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