Registered Representative, Life and Annuity Contact Center (Remote)
Company: Lincoln Financial Group
Location: Boise
Posted on: January 25, 2023
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Job Description:
**Alternate Locations:** US All Regions; Work from Home**Work
Arrangement:** Work from Home**Relocation assistance:** : is not
available for this opportunity.**Pay Range:** $20.82 -
$31.20**Bonus Potential:** 5%**Requisition #:** 69793**The Role at
a Glance**We are excited to bring on a Registered Representative to
join our contact center team supporting our Life and Annuity
Operations organization in a work from home environment. This
opportunity will allow you to utilize your experience with your
Series 6, 26, 24 or 7 to assist customers on their policy or
contract questions and needs._Background Details_The Life and
Annuity Operations Team will provide you with several weeks of paid
training where you will gain knowledge and skills in a diverse
number of products. In addition, you will also receive ongoing
training, coaching and development to continue to perform and grow
in this fast-paced environment. Lincoln will provide all equipment
and a full course of systems as needed for your specific call
type.As a Registered Representative, you will be responsible for
handling incoming calls from clients and servicing as the direct
point of contact for customers to address more complex customer
inquiries/ concerns while providing a superior customer service
experience. You will build rapport with and educate our customers
about their life or annuity contracts while utilizing multiple
resources/databases. Our goal is to deliver a positive and
memorable customer experience while helping our customers feel more
confident about their financial future. If this sounds like a role
for you, please read on!**What you'll be doing**+ You will
communicate with roughly 40-60 customers throughout the day,
answering questions and providing information regarding their needs
through the utilization of multiple applications and platforms. In
addition, you will maintain customer confidentiality while
complying with privacy regulations and meeting or exceeding
internal quality and service standards.+ You will perform research
to respond to customer inquiries and document customer interactions
in the appropriate systems. You will escalate client service
issues/concerns to more senior team members and or management.+ You
will communicate effectively through phone/email with
internal/external stakeholders in a customer centric and
professional demeanor while recognizing what needs to be done to
meet customers' expectations.+ You will work independently by
demonstrating flexibility/responsiveness to meet customer needs on
routine work/requests.+ You will recognize general issues/concerns
and identify/recommend process improvements to positively influence
the team and quality.+ Training Schedule: Monday - Friday 8:30am -
5:00pm EST for first 4-6 weeks (no time off during training).+
Regular Schedule: Must be available to work 8-hour shifts Monday -
Friday with earliest start of 7:55 EST (work overtime as needed
during peak volumes).**What we're looking for**_Must-have
experience (Required):_+ High School Diploma or GED or minimum
Associate degree in lieu of required experience.+ Active or
inactive Series 6, 26, 24 or 7 License within the last 24 months.+
3-5+ years of client service experience aligned with the
responsibilities for this role OR for candidates with an Associate
degree or above, 1 year of client service experience that directly
aligns with the specific responsivities for this role.+ Ability to
communicate effectively (verbal/written).+ Ability to work with
others and demonstrate strong interpersonal skills.+ A strong
passion for helping, servicing, and educating others while
utilizing analytical skills and attention to detail.+
Organizational skills and ability to multitask.+ Proficiency in
Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and
general computer navigation skills.+ Ability to adhere to policies,
procedures, and guidelines._Must-have capabilities:_+ If on closing
shift, must be able to work until queues are closed for the day.
This would be no earlier than 6:05 EST.+ Must have ability to work
from home in an environment conducive to being on the phone
throughout the day.+ Must have internet bandwidth of 12 Mbps
(Megabits per second). Preferred bandwidth is 25 Mbps to perform at
full capacity. *To check internet speed, go to 'Google' and type in
'Speed Test' and simply select 'Run Speed Test'. This will run for
roughly 30 seconds. Once complete you will receive a display
showing your internet bandwidth._Nice-to have Experience
(Preferred):_+ Customer service experience or data entry experience
while using multiple systems.**What's it like to work here?**At
Lincoln Financial Group, we love what we do. We make meaningful
contributions each and every day to empower our customers to take
charge of their lives. Working alongside dedicated and talented
colleagues, we build fulfilling careers and stronger communities
through a company that values our unique perspectives, insights and
contributions and invests in programs that empower each of us to
take charge of our own future.**What's in it for YOU:**+ A clearly
defined career framework to help you successfully manage your
career+ Leadership development and virtual training opportunities+
PTO/parental leave+ Competitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)+
Free financial counseling, health coaching and employee assistance
program+ Tuition assistance program+ A leadership team that
prioritizes your health and well-being; offering a remote work
environment and flexible work hybrid situations+ Effective
productivity/technology tools and training**Work Arrangement**Work
from Home : Employees will work from home and are not required to
work in a Lincoln office on a regular basis.**Lincoln will evaluate
the following when setting the successful candidate's wage
rate:**--- Prior work or industry experience.--- Education level to
the extent education is relevant to the position.--- Unique
skills**About The Company**Lincoln Financial Group, a Fortune 200
company with over 10,000 employees, provides advice and solutions
that help empower Americans to take charge of their financial lives
with confidence. Our core business areas - Life Insurance,
Annuities, Retirement Plan Services and Group Protection - focus on
supporting, preserving and enhancing over 17 million customer's
lifestyles and retirement outcomes.Headquartered in Radnor,
Pennsylvania, Lincoln Financial Group is the marketing name for
Lincoln National Corporation (NYSE: LNC) and its affiliates. The
company had $324 billion in end-of-period account values as of June
30, 2021.Ranked one of the Best Large Employers in America and Best
Employers for Women by _Forbes_ magazine as well as one of
_Newsweek's_ Most Responsible Companies, Lincoln Financial Group
makes a serious investment in our employees' futures through a
broad range of wealth accumulation and protection plans, health and
wellness programs, and career development resources designed to
help each individual reach their personal and professional
goals.Lincoln is committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience\_page\_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.Lincoln Financial Group is a
committed corporate citizen included on major sustainability
indices including the Dow Jones Sustainability Index North America
and FTSE4Good. Dedicated to diversity and inclusion, we earned
perfect 100 percent scores on the Corporate Equality Index and the
Disability Equality Index. Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , Twitter
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign
up for email alerts at http://newsroom.lfg.com**Be Aware of
Fraudulent Recruiting Activities**If you are interested in a career
at Lincoln, we encourage you to review our current openings and
apply on our website. Lincoln values the privacy and security of
every applicant and urges all applicants to diligently protect
their sensitive personal information from scams targeting job
seekers. These scams can take many forms including fake employment
applications, bogus interviews and falsified offer letters.Lincoln
will not ask applicants to provide their social security numbers,
date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.**Additional Information**This
position may be subject to Lincoln's Political Contribution Policy.
An offer of employment may be contingent upon disclosing to Lincoln
the details of certain political contributions. Lincoln may decline
to extend an offer or terminate employment for this role if it
determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Lincoln Financial Group are considered property of Lincoln
Financial Group and are not subject to payment of agency
fees.Lincoln Financial Group ("LFG") is an Equal Opportunity
employer and, as such, is committed in policy and practice to
recruit, hire, compensate, train and promote, in all job
classifications, without regard to race, color, religion, sex
(including pregnancy), age, national origin, disability, sexual
orientation, gender identity and expression, Veteran status, or
genetic information. Applicants are evaluated on the basis of job
qualifications. If you are a person with a disability that impedes
your ability to express your interest for a position through our
online application process, or require TTY/TDD assistance, contact
us by calling 260-455-2558.This Employer Participates in E-Verify.
See the E-Verify (https://www.e-verify.gov) notices.Este Empleador
Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.Lincoln Financial Group
("LFG") is an Equal Opportunity employer and, as such, is committed
in policy and practice to recruit, hire, compensate, train and
promote, in all job classifications, without regard to race, color,
religion, sex (including pregnancy), age, national origin,
disability, sexual orientation, gender identity and expression,
veterans status, or genetic information. Opportunities throughout
LFG are available to employees and applicants and are evaluated on
the basis of job qualifications. We have a drug free work
environment and we perform pre-employment substance abuse
testing.
Keywords: Lincoln Financial Group, Boise , Registered Representative, Life and Annuity Contact Center (Remote), Other , Boise, Idaho
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