Help Desk Service
Company: Emonics, LLC
Posted on: January 25, 2023
Full-time professional work experience in Information Technology
user IT help desk, to provide basic service desk support,
- New computer deployments
- Manage user and computer accounts in Active Directory (AD),
Office 365, and Exchange.
- Manage software licensing.
- Receive telephone calls and emails from users with computer
hardware and software problems or how-to inquiries.
- Determine the nature of the problem; root cause; provide basic
- Document support responses in the ITS Service Desk Ivanti
- Escalate problems in accordance with defined ITS
- Assist users with problem solving steps.
- Communicate accurate and useful status updates.
- ITS will supply computer, phone, and work environment necessary
to fulfil the duties as described above.
Required / Desired
Strong skills in Microsoft Office products, Office 365,
specifically Outlook, Word, and Excel.
Strong knowledge and understanding of the use of Windows Desktop
operating system, Windows 10.
Strong knowledge and understanding of Active Directory (AD) for
account management and group memberships.
Strong knowledge and understanding of installing software requiring
Strong knowledge and understanding of web browsers, primarily
Internet Explorer, Edge, and Chrome.
Strong teamworking skills
Computer data entry skills.
Keywords: Emonics, LLC, Boise , Help Desk Service, Other , Boise, Idaho
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