Help Desk Service

Company: Emonics, LLC
Location: Boise
Posted on: January 25, 2023

Job Description:

Full-time professional work experience in Information Technology user IT help desk, to provide basic service desk support, including:

• 
  
• New computer deployments
  
• Manage user and computer accounts in Active Directory (AD), Office 365, and Exchange.
  
• Manage software licensing.
  
• Receive telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
  
• Determine the nature of the problem; root cause; provide basic troubleshooting.
  
• Document support responses in the ITS Service Desk Ivanti ticketing system.
  
• Escalate problems in accordance with defined ITS procedures.
  
• Assist users with problem solving steps.
  
• Communicate accurate and useful status updates.
  
• ITS will supply computer, phone, and work environment necessary to fulfil the duties as described above.
  
  
  
  
  
  
  
  Skill
  Required / Desired
  Amount
  of Experience
  
  
  
  
  Strong skills in Microsoft Office products, Office 365, specifically Outlook, Word, and Excel.
  Required
  
  Years
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  Strong knowledge and understanding of the use of Windows Desktop operating system, Windows 10.
  Required
  
  Years
  
  
  Strong knowledge and understanding of Active Directory (AD) for account management and group memberships.
  Required
  
  Years
  
  
  
  
  
  
  
  
  Strong knowledge and understanding of installing software requiring administrative privileges.
  Required
  
  Years
  
  
  Strong knowledge and understanding of web browsers, primarily Internet Explorer, Edge, and Chrome.
  Required
  
  Years
  
  
  
  
  
  
  
  
  Strong teamworking skills
  Required
  
  
  
  
  Computer data entry skills.
  Required
  
  
  
  
  
  
  

Keywords: Emonics, LLC, Boise , Help Desk Service, Other , Boise, Idaho