Senior - Salesforce Administrator - Developer
Company: Cradlepoint
Location: Boise
Posted on: January 27, 2023
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Job Description:
OverviewThis is a remote opportunityCradlepoint was born in
Boise and built for wireless. We are a team of authentic,
hard-working, and innovative people driven by a shared vision
toConnect Beyond the limits of wired networks. We help customers
big and small, across industries and around the world utilize LTE
and 5G cellular technology to connect people, places, and things,
anywhere.Were at the forefront of the Wireless WAN and 5G the next
big waves in networking and we remain as hungry and humble as the
day we started. If youre hungry to be part of something big, come
join us. ResponsibilitiesHow Will You Contribute to the Company?
Cradlepoint is seeking a Sr. Salesforce Administrator/Developer to
join our Global Service and Support (GSS) team. This role will
bring experience developing, administering, and utilizing technical
expertise to augment our best-in-class organization by supporting,
enhancing, and maintaining the Salesforce Service Cloud platform
utilized by the GSS team. The ideal candidate will have hands-on
experience with Salesforce Service Cloud Case Management platform.
The candidate will have experience analyzing requests, designing,
and presenting concepts for increased task automation and process
improvements. This position will highly leverage your experience in
cross-functional team collaboration and quest for continued
excellence. The successful candidate will work in a cutting-edge
technology environment; enjoy a competitive salary and benefits
while working in a position that has an immediate impact in a
growing industry.What Will You Do? Will be responsible for
executing the day-to-day support, development, maintenance,
configuration, and improvement of our Salesforce Service Cloud
platform Will interface with other departments to collaborate their
Salesforce usage Will be responsible to customize the Salesforce
platform utilizing build/change functions Will assist in
maintaining the database accuracy, integrity, and cleanliness Will
assist the team in developing and maintaining proper documentation
of Salesforce Service Cloud platform configuration and development
efforts Will work with the administrators from other functional
groups to ensure the Salesforce platform is properly configured and
integrated with outside systems Will maintain knowledge of all
current Salesforce features and releases Will participate in
strategic planning and visioning driving automation of tasks Will
define, design, and build enhancements supporting the automation of
tasks for GSS within Salesforce Will be an individual contributor
with hands-on experience building out feature sets within the
Salesforce platform. Will understand the analytics and process flow
architecture within Salesforce and systems which integrate with the
platform Will provide technical guidance, and architectural
recommendations for designing, building, testing, deploying, and
maintaining highly available and scalable solutions Will be a key
team member within the Global Service & Support organizational
lifecycle; from requirements to implementation of features Will
drive testing to ensure quality and repeatability; leading others
to the same Will conduct performance tuning, process improvement,
and automation of analytic solutions Will evaluate and identify new
technologies for implementation Will Listen, translate wants into
essential needs, Identify points of leverage and efficiencies
Qualifications Minimum Education: BA/BS degree or equivalent
related experience Minimum Years of Experience: 7-10 years
experience in a technical role Minimum Years of Experience: 3-5
years of hands on experience developing and administering
Salesforce Management Experience (type): Detail oriented with
strong problem-solving skills, Experience with process flows and
gap analysis Minimum Years of Management Experience: 5-7 year
experience Any Licenses or Certificates Required: Salesforce
Administrator and Developer Certificates Additional Requirements
(i.e., % of travel time, etc.): Enter Additional Requirements Here
Bonus Points: Highly self-motivated with a proven track record of
delivering quality features on a tight timeline A team player with
the desire to work independently from a remote location Excellent
written and verbal communication skills Excellent personal and
project organization skills - Ability to prioritize, organize
tasks, and assignments Good understanding of software development
design architecture Excellent strategic vision with execution as
the top priority Excellent hands-on experience with microservice
contracts, APIs, and endpoint connections Ability to work
cross-functionally with members in multiple departments Note: Did
you know that women and other marginalized groups often hold back
on applying to jobs if they dont meet 100% of all listed
requirements? We dont want you to hold back! If you dont check
every single box above but still feel like you could successfully
do the work, we encourage you to apply! Wed love to connect and see
how you could add to our team. Why Cradlepoint? At Cradlepoint,
were one team - all in on inclusion. Celebrating the uniqueness of
our individual team members across the globe helps us build diverse
teams where we all can thrive. Our connected, community-focused
culture enables each one of us to perform at our best and fully be
ourselves. Our Cradlepoint values drive everything we do: Stay
humble and hungry: Be a curious learner, resilient, and
competitive. Dont point a finger; lend a hand: We are one team!
Communicate, provide support, and lift others. Make a difference:
Prioritize, innovate, differentiate, and think big for customer
success. Make a difference in work and in our communities. Keep it
simple: Eliminate complexity. Reduce time to value. Enjoy the ride:
Celebrate appreciate grow. Trust, Respect, and transparency: Be
ethical, data-driven, respectful, and straight shooters who share
openly. We are creating the future of global connectivity &
community. Come join us. You belong here. Benefits & Perks:
Competitive salary with a focus on a global market; Annual and
Incremental Incentive plans; employee retirement plans (where
available) Flexible Time Off with Global Holiday Schedules to
promote work-life balance Wellness initiatives focused on the
health and mental well-being of our team members and their
families, including free membership to Headspace (a mindfulness and
well-being app), an International Employee Assistance Program, and
dedicated quarterly Well-being Days and No Internal Meeting
Fridays. Ongoing training and development opportunities Eligible to
participate in customary health and other benefit plans and
programs based on location Work from home opportunities across our
global locations with a culture rooted in inclusion and teamwork
LI-TI1LI-RemoteCradlepoints Diversity, Equity, Inclusion, and
Belonging mission is to create an inclusive work environment where
all employees differences are celebrated, their thoughts matter,
and everyone feels safe to bring their authentic selves to work.
Were proud to be an equal opportunity employer and aim to attract,
develop, and engage top talent from a diverse candidate pool. It is
our policy and commitment to provide equal opportunity employment
for all persons and not discriminate in employment decisions by
placing the most qualified person in each job, without regard to
any other classification protected by federal, state, or local
law.
Keywords: Cradlepoint, Boise , Senior - Salesforce Administrator - Developer, Other , Boise, Idaho
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