Remote MacOS and MDM Tier 2 Customer Support Engineer

Company: VirtualVocations
Location: Boise
Posted on: January 27, 2023

Job Description:

A computer software company is seeking a Remote MacOS and MDM Tier 2 Customer Support Engineer.

Core Responsibilities Include:
Reproducing issues in-house and respond to customers in a timely manner
Creating and implementing processes that help Support meet key objectives
Escalating issues in a timely manner for resolution
Applicants must meet the following qualifications:

Minimum of 4 years experience in a technical, customer-facing position
Familiarity with integration of a Directory-as-a-Service platform
Knowledge of Directory Services (Active Directory, G Suite, Okta, LDAP)
Networking & Authentication (RADIUS), Windows and Linux Operating Systems familiarity
REST APIs, Scripting, and iOS and Android Management familiarity

Keywords: VirtualVocations, Boise , Remote MacOS and MDM Tier 2 Customer Support Engineer, Other , Boise, Idaho

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