Temporary Help Desk Representative
Company: Idaho State Job Bank
Location: Boise
Posted on: January 27, 2023
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Job Description:
Temporary Help Desk Representative at KPMG in Boise, Idaho,
United States Job Description Business Title: Temporary Help Desk
Representative Requisition Number: 97969 - 31 Function: Business
Support Services Area of Interest: State: ID City: Boise
Description: Known for being a great place to work and build a
career, KPMG provides audit, tax and advisory services for
organizations in today's most important industries. Our growth is
driven by delivering real results for our clients. It's also
enabled by our culture, which encourages individual development,
embraces an inclusive environment, rewards innovative excellence
and supports our communities. With qualities like those, it's no
wonder we're consistently ranked among the best companies to work
for by Fortune Magazine, Consulting Magazine, Working Mother
Magazine, Diversity Inc. and others. If you're as passionate about
your future as we are, join our team. KPMG is currently seeking a
Temporary Help Desk Representative (twelve-month assignment) to
join our Digital Nexus organization. Responsibilities: + Provide
level one phone/chat support; meet/exceed service level agreements
for all support interactions (phone, chat, tickets) + Record
requests, incidents and status information using the firm's ticket
handling system; proactively maintain communication with callers
through analysis and resolution processes particularly in difficult
customer situations by keeping them informed of the status +
Support the implementation and deployment of internal business
systems and solutions + Manage daily individual performance based
on key performance metrics including call capture, available time,
speed of answer, call/chat resolution and customer service +
Deliver detailed documentation of all customer transactions via our
ticket handling system; utilize and contribute knowledge articles
to the knowledge base + Help to train and support our new hires via
peer advising as needed Qualifications: + Minimum one year of
recent experience in Service Desk Support and Customer Service
Support; technical experience in many areas related to hardware,
Windows 10, web-based and 3rd party applications, network and
remote connectivity and iOS/Android mobile platforms + Bachelor's
degree from an accredited college or university is preferred +
Knowledge of MS Office 2013 Product Suite and Office 365 with
extensive knowledge supporting Outlook; understanding of wireless
capabilities such as PDA devices, hot-spots, and air cards + Able
to multitask and function in a complex, high-energy environment and
ability to quickly learn and retain information by means of written
and verbal instruction and demonstrate extensive troubleshooting
skills + Strong verbal/written communication, problem solving, and
organizational skills required, to support an environment driven by
customer service and teamwork; ability to build productive
relationships with peers + U.S. citizenship is required KPMG LLP
(the U.S. member firm of KPMG International) offers a comprehensive
compensation and benefits package. KPMG is an affirmative
action-equal opportunity employer. KPMG complies with all
applicable federal, state and local laws regarding recruitment and
hiring. All qualified applicants are considered for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, citizenship status,
disability, protected veteran status, or any other category
protected by applicable federal, state or local laws. The attached
link ( contains further information regarding the firm's compliance
with federal, state and local recruitment and hiring laws. No phone
calls or agencies please. KPMG does not currently require partners
or employees to be fully vaccinated or test negative for COVID-19
in order to go to KPMG offices, client sites or KPMG events, except
when mandated by federal, state or local law. In some
circumstances, clients also may require proof of vaccination or
testing (e.g., to go to the client site). GL: GF: 15310 To view
full details and how to apply, please login or create a Job Seeker
account
Keywords: Idaho State Job Bank, Boise , Temporary Help Desk Representative, Other , Boise, Idaho
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