Help Desk Service Specialist 3

Company: Rapid Technologies LLC
Location: Boise
Posted on: March 14, 2023

Job Description:

Responsibilities in this role will include:
New computer deployments
Managing user and computer accounts in Active Directory (AD), Office 365, and Exchange. " Manage software licensing.
Receiving telephone calls and emails from users with computer hardware and software problems or how-to inquiries.
Determining the nature of the problem; root cause; provide basic troubleshooting.
Documenting support responses in the ITS Service Desk Ivanti ticketing system.
Escalating problems in accordance with defined ITS procedures.
Assisting users with problem solving steps.
Communicating accurate and useful status updates.


ITS will supply computer, phone, and work environment necessary to fulfill the duties as described above.


Candidates must be able to lift up to 50lbs and move computer equipment between locations.

A rental car may be used in the event equipment needs to be transported between locations. If traveling between multiple site locations during a single day, contractor will be eligible for mileage reimbursement at the current state/federal reimbursement rate if driving a personal vehicle.

Work locations will include, but are not limited to, the following locations:

Information Technology Services, 11331 W Chinden Blvd., Boise, ID 83714
Idaho Division of Veterans Services, 320 Collins Rd, Boise, ID 83702
Idaho Dept. of Correction (Central Office), 1299 N Orchard St., Boise, ID 83706
Idaho Dept. of Correction (District 4), 2161 Old Penitentiary Rd., Boise, ID 83704
Dept. of Administration, 650 W State St., Boise, ID 83702
Dept. of Environmental Quality, 1445 N Orchard St., Boise, ID 83706
Dept. of Environmental Quality, 1410 N Hilton St., Boise, ID 83706
Idaho Dept. of Agriculture, 2270 Old Penitentiary Rd., Boise, ID 83712
Dept. of Fish & Game, 600 S. Walnut St., Boise, ID 83712

Keywords: Rapid Technologies LLC, Boise , Help Desk Service Specialist 3, Other , Boise, Idaho