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Customer Implementation Consultant

Company: IdeaRoom
Location: Boise
Posted on: March 19, 2023

Job Description:

IdeaRoom is a growth-oriented SaaS company that provides the ultimate buying experience for customized products. Our web-based 3D product configurators enable customers to design and purchase sheds, carports, and buildings online. While we find sheds, carports, and buildings super interesting, we are building IdeaRoom to support the personal ambitions of our employees. We strive to create a fantastic working environment including focus, autonomy, and collaboration. And we recognize and celebrate the team's achievements. We also really like our customers. They are engaged business owners who are also striving to achieve their personal ambitions. With this common goal, we aim to provide products and capabilities our customers will love and use. We focus on the most effective ways to help our customers be successful. Their success is a key indicator of our success. What you'll be doing: We are seeking a Customer Implementation Consultant to join our team and help customers find success with our products. As a Customer Implementation Consultant, you'll be working with an amazing team of smart, curious, and helpful Implementation Consultants and Specialists -within the larger Customer Success (CS) team -to get customers up and running -with our products. Your primary responsibility with be to meet with new customers to guide them through consultation by: -

  • Understanding their goals
  • Educating -them on our products
  • Developing a plan to achieve their goals through our products
  • Gathering requirements
  • Evaluating their data
  • Defining the implementation scope
  • Managing their expectations. You will also work closely with our Implementation Specialists to provide them with the customer data and information they need for a successful onboard. Your first 90 days: In your first 90 days you will:
    • Shadow Implementation Specialists to learn the technical side of onboarding customers
    • Shadow Implementation Consultants to learn the consulting side of onboarding customers
    • Start leading consulting conversations with customers What we're looking for:
      • A consultative mindset; as a member of the Customer Success team -you are an advocate for our customers!
      • A natural sense of curiosity to learn and grow
      • A demonstrated ability to learn and implement new -skills quickly
      • Demonstrated critical thinking skills
      • Excellent written and verbal communication skills
      • 3+ years of business analysis and requirements gathering experience
      • Prior -consulting experience in the software industry
      • Prior experience managing customer expectations. Additional experience that will be helpful but is not required:
        • Prior project management experience
        • Prior experience working with spreadsheets, data, relational databases, and/or a programming language
        • Prior -experience at a Software as a Service (SaaS) company. We are looking for a motivated, self-starter with a passion for helping customers succeed with our products. As a Customer Implementation Consultant, you will work closely with customers and be part of a team that is creating the ultimate buying experience for customized products. We offer a competitive salary, full benefits, and a flexible work schedule. If you're looking for a challenging and rewarding career opportunity, then we want to hear from you! Our Boise, Idaho headquarters is a hybrid office environment and we are remote friendly. Powered by JazzHR

Keywords: IdeaRoom, Boise , Customer Implementation Consultant, Other , Boise, Idaho

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