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Security Specialist - ACAMS

Company: Albertsons
Location: Boise
Posted on: March 19, 2023

Job Description:

About the company

Albertsons Companies is at the forefront of the revolution in retail. With a fixation on innovation and building culture, our team is rallying our company around a unique vision: forging a retail winner that is admired for national strength, deep roots in the communities we serve, and a team that has passion for food and delivering great service.

Albertsons is one of the largest retail employers, providing approximately 300,000 jobs across 2,200 stores, 22 distribution centers, 20 food and beverage plants and various support offices. We operate in 34 states and the District of Columbia under the Albertsons banner, as well as Safeway, Tom Thumb, Jewel Osco, Shaw's and many more recognizable names.

What you will be doing

We here at Albertsons we are looking for a few Bright and shining individuals that wants to be part of our diverse and growing team. In ACAMS-(Albertsons Central Alarm Monitoring Station) we receive alarm notifications from commercial alarm accounts; ranging from burglary to fire alarms. We interact with state of the art camera monitoring software so we can catch bad guys in real time. One moment things can be calm and the next you could potentially be watching a crime in action. The kind of person we are looking for should have excellent customer service skills, good with data entry, can multitask, pays great attention to detail, is reliable, has a flexible schedule and can keep calm in a fast-working environment. (No experience required but is preferred.)

Main responsibilities

ACAMS is a call center type environment where we receive alarm notifications for the many alarm systems and camera systems we monitor all over the country. We will make and receive phone calls to our customer and or authorities. Respond to and send emails. Help customers with basic troubleshooting of their alarm systems.

  • Answers and processes inbound customer calls as specified, in a professional, courteous, and timely manner
  • Places necessary outgoing calls to verify alarms, dispatch proper authorities and notify responsible parties.
  • Special projects or duties as assigned.
  • Position requires weekend, holiday and shift work and may require overtime. This position will be located in Boise, Idaho.

    What we are searching for
    • Knowledge of and proficiency in using computer and Microsoft Office applications (Word, Excel, Access, Outlook) and Internet Explorer.
    • Excellent customer service, teambuilding, and interpersonal skills required, including the ability to defuse an upset, angry customer in a calm manner.
    • Excellent time management, planning and forward-thinking skills.
    • Self-motivated and a professional attitude.
    • Excellent communication and listening skills.
    • Must possess good decision-making skills, be very organized and detail oriented.
    • The ability to handle multiple functions and to prioritize those functions will be a necessity.
    • Must have professional appearance, good grooming habits, and excellent public relations skills to represent the Company in a favorable manner.
    • Must be physically fit and capable of responding to emergency situations. Good hearing and eyesight required to identify problem situations. Must have the ability to work under stressful conditions such as personal injury, sickness, emergency conditions, etc.
    • Incumbent must undergo background investigation, drug testing and other pre-employment procedures and be found not to have any criminal convictions (excluding minor traffic violations).

      What it is like at Albertsons?

      Albertsons Culture Principles

      Compassion: We always treat each other with kindness and respect

      Team: We always support and recognize each other

      Inclusive: We always value everyone's perspective

      Learning: We always strive to grow and develop ourselves and others

      Competitive: We always act with integrity to win over the customer

      Ownership: We always take actions to drive our success

Keywords: Albertsons, Boise , Security Specialist - ACAMS, Other , Boise, Idaho

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