Billing Representative - Remote in Pacific Time Zone

Company: UnitedHealth Group
Location: Boise
Posted on: September 13, 2023

Job Description:

If you are located within Pacific Time Zone, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
This position is full-time. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 6:00AM-2:30PM or 8:00AM-5:00PM PST. It may be necessary, given the business need, to work occasional overtime. -
*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
Primary Responsibilities:

Interact with customers to gather support data to ensure invoice accuracy and work through specific billing discrepancies.
Provide input to policies, systems, methods and procedures for the effective management and control of the premium billing function.
Educate customers regarding the availability of receiving invoices and remitting payments through online applications.
Monitor outstanding balances and take appropriate actions to ensure clients pay as billed.
Manage the preparation of invoices and complete reconciliation of billing with accounts receivables.

What makes this a special challenge? For one, we want to create a quality experience for every person we serve. So, the bar is high for accuracy, communications style and effectiveness. Also, you'll need to be researching and resolving problems before, during and after calls within a high volume, demanding environment.
You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.Required Qualifications:

• High School Diploma / GED (or higher) OR equivalent years of working experience
  
• 1+ years of Acute Hospital Medicare billing experience.
  
• Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications
  
• Ability to work any of our 8-hour shift schedules during our normal business hours of 6:00AM-2:30PM OR 8:00AM-5:00PM PST. It may be necessary, given the business need, to work occasional overtime. -
  
  Preferred Qualifications:
  
  
• 3+ years of Acute Hospital Billing Experience
  
  Telecommuting Requirements:
  
  
• Reside within Pacific Time Zone
  
• Ability to keep all company sensitive documents secure (if applicable)
  
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
  
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.
  
  Soft Skills:
  
  Ability to multi-task and to understand multiple products and multiple levels of benefits within each product.
  
  California, Nevada OR Washington Residents Only: The salary range for California, Nevada OR Washington residents is $16.00 - $31.44.Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
  At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.
  -
  Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
  UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
  #RPO #YELLOW

Keywords: UnitedHealth Group, Boise , Billing Representative - Remote in Pacific Time Zone, Other , Boise, Idaho