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Full Service Representative - Parkcenter Branch

Company: Westmark Credit Union
Location: Boise
Posted on: April 3, 2024

Job Description:

Description:Discover the Westmark Difference!!Are you looking for a career? Do you want to be valued as an individual on a team? Do you want to learn, grow, and make a difference in your community? Westmark offers outstanding stability, a variety of career opportunities and exceptional work/life balance. - 60 % of our employees have been part of the Westmark family for 5+ years. - 71% of our employees who have been part of the Westmark family for one year or more have received at least one promotion. - 85% of our managers were promoted from within the company. - Westmark has been in business since 1954 and has recently grown to over $1.2 billion in assets, 15 branches, and over 70,000 members!We also have some of the most impressive benefits in the industry: - Paid Time Off (3 to 5 weeks per year, depending on tenure) PLUS 11 paid holidays. - Excellent health insurance options for employees and family with shared premiums - 401k with 75% company match and 2% profit sharing contribution - Tuition Reimbursement and Scholarships - Employee Assistance Program (Free counseling and legal services)Position Summary: Under general supervision is responsible for representing Westmark in a positive, professional manner and providing assistance and guidance to our members including products and services, problem resolution, and disputes. Essential Functions and Performance Measurements

  • Provide fast, efficient, and professional service
  • Explain the features, benefits and requirements of all Westmark share products
  • Explain the basic features and benefits of all Westmark loan products
  • Follow correct procedures and guidelines for opening new memberships, Term Certificates, IRAs and all other share products
  • Assist members with transaction requests and problem resolution
  • Educate and assist members in utilizing Westmark's technology services such as Personal Branch and Mobile Apps
  • Calculate earnings on interest bearing accounts
  • Thorough understanding of Debit/Credit Card processing and issuing
  • Refer members to Investment Services and Real Estate Departments when appropriate
  • Perform all required functions of a teller
  • Comply with Westmark policies and procedures and seek approval for exceptions
  • Participate in Westmark sponsored community events
  • Utilize the Full Service Tab and offer products beneficial to members
  • Achieve monthly, quarterly and annual Full Service goals as assigned by Branch Manager
  • Actively supports the Full Service Initiative and mentors team members for branch success
  • Process and complete system generated pre-approved loans
  • Is able to interact with members and co-workers professionally and with integrity
  • Maintains a reliable attendance record and takes responsibility for their own actions
  • Represents the Credit Union, both during and outside of work hours, in a courteous, professional mannerRequirements:Required Knowledge and Abilities
    • Is goal and performance driven to succeed and obtain objectives assigned by management
    • Self-starter who enjoys working with the public and is confident in making assertive presentations
    • Thorough knowledge of Westmark's products and services
    • Effective oral and written communication, problem solving, and public relations skills
    • Ability to use a Personal Computer, 10-key, smart phone, and internet based servicesMinimum Qualifications
      • High School Diploma or equivalent
      • Excellent communication and problem-solving skills
      • 6 months teller experience
      • XA training
      • Demonstrated willingness to actively contribute to the Full Service InitiativeCompensation details: 18-20.87 Hourly WagePI846cc83fc835-31181-34074957

Keywords: Westmark Credit Union, Boise , Full Service Representative - Parkcenter Branch, Other , Boise, Idaho

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