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Social Media - Payment Processing Support Representative - Onsite

Company: Teleperformance USA
Location: Boise
Posted on: June 6, 2024

Job Description:

Category : Customer Service/Support
About TP -Teleperformance is a global, digital business services company. We deliver -the most advanced, digitally powered -business services to help the world's -best brands streamline their business in -meaningful and sustainable ways.With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. - -Benefits of working with TP include:

Paid TrainingCompetitive WagesFull Benefits (Medical, Dental, Vision, 401k and more)Paid Time OffEmployee wellness and engagement programs - -Teleperformance and YouThrough a balanced -high-tech and -high-touch -approach -blended with -deep -industry and geographic expertise, we -make people's lives -simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the -best in all that we do. You will become a key contributor in making that happen. - -As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. -Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! -This position will be based on-site at our Boise, Idaho location.Your ResponsibilitiesPayment Processing Support: Trust & Safety -Trust & Safety role in ensuring safety and security of social media and online store payment processing.
  • Review cases and appeals vs. policy for processing
  • Investigate, analyze & react to fraud potential, payment interruptions and disputes
  • Document findings and actions with organization and clarity
  • Apply training and SOP's in decision-making
  • Work with various departments to resolve escalations
  • Identify and resolve gaps in transaction processing
  • Complete cases within expectations for time and accuracy
  • Continuously seek to improve systems and performanceWe're looking for fearless people - people who are inspired to deliver only the best in all that we do.
    • Knowledge of payment systems and associated risks
    • Ability to work under pressure and make decisions swiftly
    • Strong spelling, grammar, and reading skills
    • Strong emotional intelligence and resilience
    • Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
    • Attention to detail
    • Ability to be flexible in order to meet changing business needs (days off/hours)
    • Logical problem-solving skills
    • Availability to work various shifts
    • Experienced with Windows operating systems
    • Strong computer skills with ability to use multiple windows and/or programs at the same time
    • Ability to type 25 wpm
    • Over 18 years of age
    • High School Graduate or GED or higher (proof required to be provided)
    • Predictable and reliable attendance
    • Onsite PositionBe Part of Our TP FamilyIt is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. -We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. -We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. -We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. -Teleperformance is an Equal Opportunity Employer

Keywords: Teleperformance USA, Boise , Social Media - Payment Processing Support Representative - Onsite, Other , Boise, Idaho

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