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New Customer Set Up Assistant

Company: Teleperformance
Location: Boise
Posted on: July 14, 2019

Job Description:

DOING BUSINESS WITH PEOPLE, FOR PEOPLE. About the Company Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique. We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations. Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place. Your Impact Our call center representatives are a very important part of our family. You will be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. Working in a collaborative and engaging environment, you will have the chance to interact with people from all walks of life and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Your Responsibilities - Handle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner - Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience - Ability to troubleshoot basic issues related to office technology - Comfortable providing live demos with customers over video - Create, build and nurture relationships with customers by providing a unique Setup experience - Able to communicate technical aspects of our products in non-technical terms - Deliver an incredible Personal Setup session online including; positioning, demonstrating and sharing features of products Requirements - Over 18 years of age - Ability to type 35 wpm - High School Graduate or GED - Basic computer aptitude in Windows and/or Mac Soft Skills - Positive and outgoing attitude - Excellent communication (oral & written skills) with interpersonal and presentation skills - Creative problem solver - Active listening - Comfortable working with ambiguity - Team player We Highly Prefer - 6 months call center and/or tech support experience - Availability to work various shifts - Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting - Organization and work prioritization skills - Availability to work various shifts Being One of Our People It is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That's why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always. Teleperformance is an Equal Opportunity Employer To Apply, email your resume to *********************************** or text TPUSA to 97211 Teleperformance is located at 9324 West Emerald St, Boise Idaho 83704 Contact us at ************ Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled Job ID: ************* For your privacy and protection, when applying to a job online, never give your social security number to a prospective employer, provide credit card or bank account information, or perform any sort of monetary transaction. Learn more. Teleperformance Teleperformance looks forward to hiring qualified applicants and we want all applicants to know the following: It has come to our attention that certain unscrupulous people are impersonating Teleperformance Recruiters. Teleperformance DOES NOT require an application fee, equipment fee, or any money, in order to apply for a job or become an employee of the company. Also, please note that any official eMail correspondence from Teleperformance Recruiters will ALWAYS come from a ******************* address. We DO NOT use personal eMail addresses to send official correspondence. Contact Info - Boise, ID 83704

Keywords: Teleperformance, Boise , New Customer Set Up Assistant, Other , Boise, Idaho

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