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Quality Assurance Lead (Work from Home)

Company: HealthChannels
Location: Boise
Posted on: November 9, 2019

Job Description:

POSITION SUMMARY:
Job Title: Senior Quality Assurance Manager FLSA Status: Exempt Type: Full-time Department: Operations Reports To: Director of Quality
The Senior Quality Assurance Manager's role is to develop, establish, and enforce quality assurance standards and measures for the services within the organization. Collaborating with local and middle management, this individual will be responsible for ensuring services and products meet established standards of quality including consistency, usability and performance required to meet organizational and client expectations. They will support the development of quality processes, controls, and monitoring for existing and new business use cases, and for proposed projects. The Senior QA Manager will apply proven analytical, problem-solving, and critical thinking skills to help validate processes through careful testing in order to maximize the value of the organization's services.

Duties and Responsibilities
Quality Assurance

  • Have a good understanding of the company's mission and vision and apply it to all aspects of the role
  • Be the leading expert in quality management in the healthcare industry
  • Lead the development, establishment, and enforcement of quality assurance measures and testing standards for existing and new services, applications, and products, as well as enhancements to existing services, applications and products throughout their development.
  • Draft, implement and oversee Quality Assurance policies and procedures
  • Interpret and implement quality assurance standards and procedures
  • Evaluate adequacy of quality assurance standards
  • Review the implementation and efficiency of quality and inspection systems
  • Identify training needs and organize training interventions to meet quality standards, working with the education team to drive change and improvement
  • Coordinate and support on-site audits conducted by external providers
  • Evaluate audit findings and implement appropriate corrective actions
  • Responsible for Document Management Systems
  • Ensure compliance with regulatory standards and industry standards
    Risk Management
    • Plan, conduct and monitor testing and inspection of processes and systems to ensure high levels of quality service
    • Acknowledge and Investigate customer complaints and non-conformance issues
    • Develop, recommend and monitor corrective and preventive actions
    • Identify, manage, and monitor risk management activities and develop proactive approaches to risk management
      Data Analytics
      • Devise sampling procedures and directions for recording and reporting quality data
      • Collect and compile statistical quality data
      • Analyze data to identify areas for improvements and opportunities in the quality system
      • Understand analytic trends in order to prepare reports to communicate outcomes of quality activities
      • Direct the analysis of documentation and QA processes for any new services or applications under deployment to ensure its intended objective
        Other related activities
        • Continuously be alert to trends and changes in quality-related issues over the course of projects and report them without hesitation
        • Mentor team members and peers on use of QA tools and standards
        • Serve as a strategy consultant to other company staff with client-related resolutions when required
        • Indirectly manage all stakeholders impacting the quality assurance processes, and ensure that deadlines are met
        • Plan and conduct performance appraisals of staff and administer disciplinary action when necessary
        • Cultivate and disseminate knowledge of quality assurance best practices
        • Other duties as assigned by management
          Required Education and Experience
          • Bachelor's degree
          • Certifications are an advantage including Quality Auditor, Quality Engineer, Quality Improvement Associate, Six Sigma
          • Business Analytics experience
          • Quality inspection, auditing and testing experience
          • Experience with implementation of corrective action programs
          • Product or industry-specific experience
          • Strong computer skills including Microsoft Office, QA applications and databases
          • Knowledge of tools, concepts and methodologies of QA
          • Solid experience in effective usage of data analysis tools and statistical analysis
          • Knowledge of relevant regulatory requirements
          • Experience in overseeing the design, development and implementation of quality assurance standards
          • Project management skills
            Physical Demands
            The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
            • Generally required to stand, walk, sit, use hands, handle documents, bend and stoop as needed, and reach with hands and arms
            • Required to use a keyboard and computer regularly
            • Specific vision abilities required, including that required to perform extensive computer-related work
            • Must be able to verbally communicate with others and exchange accurate information
            • Ability to receive detailed information through oral communication, and to distinguish sound and perceive the nature of sounds at normal speaking levels with or without correction Work Environment
              The work environment conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
              • Moderate noise (i.e. home office with computer, phone, and printers)
              • Ability to sit at a computer for an extended period of time *Must be able to perform all of the essential duties of the job with or without reasonable accommodation
                Position Type/Expected Hours of Work
                This is a full-time position and hours of work and days vary Monday through Sunday depending on the facility contract and scribe hours needed. Travel
                Travel is expected occasionally for this position between local hospitals and medical facilities, as required by the particular scribe program. Other Duties
                Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Keywords: HealthChannels, Boise , Quality Assurance Lead (Work from Home), Other , Boise, Idaho

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