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Customer Success Operations Analyst

Company: Kount
Location: Boise
Posted on: December 4, 2019

Job Description:

Kount is adding a Customer Success Manager to the Kount team. The CSM - will help support Kount's efforts to prevent fraudulent credit card purchases for our merchants. - - -In this position, the CSM will work directly with the merchant's technical resources on the integration of Kount and may also work in collaboration with merchants to achieve the goal of reducing chargebacks for the merchant while maintaining their bottom line by consultative management of rules, user training and other needs as determined. -A great fit would include a background of: College degree or appropriate work experience or 2+ years of previous credit card fraud prevention experience preferred. Experience with any of the following platforms ATG, Magento, Demandware, 3D Cart, LimeLight Excellent oral and written communication skills including good grammar and syntax. Must have a natural inquisitive nature and enjoy doing research and investigative type of work. Possesses good judgment and strong problem resolution skills. Works independently and without close supervision and is highly motivated with strong leadership skills. Must be able to work in fast paced, target driven environment and have ability to multi-task. Knowledge of MS Office, and a familiarity with the Internet. Must maintain strict confidentiality of all company and merchant information. - - - - - - Knowledge of Network operations and Developer experience preferred

Keywords: Kount, Boise , Customer Success Operations Analyst, Professions , Boise, Idaho

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