Tier I - II Support Technician
Company: Allied Business Solutions
Location: Boise
Posted on: September 17, 2020
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Job Description:
Allied Business Solutions is currently seeking an experienced
Tier I - II IT Support Technician to join our service team in
Boise, Idaho. We are looking for a positive, well-organized,
self-motivated professional to service a growing customer base.
This position will deliver a high level of customer service and
achieve productivity levels in line with Allied's vision and core
values.?Responsibilities:Build knowledge base by managing
formulation of new documentation that describes technical
fixes.Triage, prioritize, manage and report on help desk tickets /
resolutions.Use various systems, software and hardware tools to
identify and diagnose devise health status and identify
problems.Ability to multi-task and quickly adapt to changing
priorities.Efficient in time management.Collaborate with management
to champion efficient workflows and processes.ConnectWise
experience preferred.Other duties as assigned.Requirements:Detail
oriented with outstanding sales and customer service
skills.Dependable, trustworthy and self-motivated.Complies with all
IT policies, procedures and security standards.Broad experience
within technical areas such as infrastructure, network
administration, Operating Systems (MS Windows, etc.)Essential
Qualifications:Must have a minimum of 5+ years INDUSTRY EXPERIENCE
in networking for consideration.Ability to work under
stress/pressure to meet deadlines and company objectives.Knowledge
of network protocols, configurations and understanding of LAN/WAN
operations including VPN, VLANs, NAT and Trunking.Proficiency in
Windows 10, Windows 2012 R2 and 2016, Active directory, GPO,
Exchange, SharePoint, Terminal Server, SQL and HyperV.Proficiency
in using MS Office Suite (PowerPoint, Word, Excel and
Outlook).Excellent communication skills (verbal, written and
presentation skills) and business acumen.Personal drive and
motivation to achieve goals.Must have a valid driver's license and
minimum levels of auto insurance coverage.Strong organization and
problem-solving skills.Work style that reflects a positive,
friendly and supportive attitude.Excellent time management skills,
attention to detail, adherence to company policies, programs and
work rules.Other Requirements:Physical demands include sits,
squats, bends, lifts and moves during working
hours.Responsibilities may change from time to time. Allied
Business Solutions reserves the right to add or delete duties and
responsibilities at the discretion of ABS and its executives.This
job description is intended to describe the general level of work
being performed. It is not intended to be all-inclusive.
Keywords: Allied Business Solutions, Boise , Tier I - II Support Technician, Professions , Boise, Idaho
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