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Tier I - II Support Technician

Company: Allied Business Solutions
Location: Boise
Posted on: September 17, 2020

Job Description:

Allied Business Solutions is currently seeking an experienced Tier I - II IT Support Technician to join our service team in Boise, Idaho. We are looking for a positive, well-organized, self-motivated professional to service a growing customer base. This position will deliver a high level of customer service and achieve productivity levels in line with Allied's vision and core values.?Responsibilities:Build knowledge base by managing formulation of new documentation that describes technical fixes.Triage, prioritize, manage and report on help desk tickets / resolutions.Use various systems, software and hardware tools to identify and diagnose devise health status and identify problems.Ability to multi-task and quickly adapt to changing priorities.Efficient in time management.Collaborate with management to champion efficient workflows and processes.ConnectWise experience preferred.Other duties as assigned.Requirements:Detail oriented with outstanding sales and customer service skills.Dependable, trustworthy and self-motivated.Complies with all IT policies, procedures and security standards.Broad experience within technical areas such as infrastructure, network administration, Operating Systems (MS Windows, etc.)Essential Qualifications:Must have a minimum of 5+ years INDUSTRY EXPERIENCE in networking for consideration.Ability to work under stress/pressure to meet deadlines and company objectives.Knowledge of network protocols, configurations and understanding of LAN/WAN operations including VPN, VLANs, NAT and Trunking.Proficiency in Windows 10, Windows 2012 R2 and 2016, Active directory, GPO, Exchange, SharePoint, Terminal Server, SQL and HyperV.Proficiency in using MS Office Suite (PowerPoint, Word, Excel and Outlook).Excellent communication skills (verbal, written and presentation skills) and business acumen.Personal drive and motivation to achieve goals.Must have a valid driver's license and minimum levels of auto insurance coverage.Strong organization and problem-solving skills.Work style that reflects a positive, friendly and supportive attitude.Excellent time management skills, attention to detail, adherence to company policies, programs and work rules.Other Requirements:Physical demands include sits, squats, bends, lifts and moves during working hours.Responsibilities may change from time to time. Allied Business Solutions reserves the right to add or delete duties and responsibilities at the discretion of ABS and its executives.This job description is intended to describe the general level of work being performed. It is not intended to be all-inclusive.

Keywords: Allied Business Solutions, Boise , Tier I - II Support Technician, Professions , Boise, Idaho

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