Service Desk Technician
Company: COOLSOFT
Location: Boise
Posted on: February 21, 2021
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Job Description:
.******************** DIRECT CLIENT REQUIREMENT
*******************Description :--- Workstation configuration and
deployment. Must be able to lift computer equipment, have a valid
driver's license and be able to travel to various State agencies
within the Treasure Valley to provide in person support.--- Process
employee account creations/terminations and system access changes
related to onboarding/off boarding.--- Receive telephone calls and
e-mails from users having problems using computer software and
hardware or inquiring how to use specific software applications,
electronic mail, or Windows operating system features.--- Ascertain
the nature of problem; determine problem cause, provide basic
troubleshooting, and make in the Client Service Desk System.---
Escalate problems in accordance with defined Client procedures.---
Assist users through problem solving steps--- Communicate accurate
and useful status updates--- Agency Expected Deliverables--- To
function in the stated capacity as defined under the scope of work,
Monday thru Friday, 8am to 5pm daily--- Punctuality and reliability
are essential in this role--- Excellent communications and customer
service skills are essential--- The ability to interpret customer
technical issues and determine appropriate categories and relevant
information for creating entries within the Client service
management system is essential Specific Skills Required --- Strong
skills in Microsoft Office products, Office 365, specifically
Outlook, Word and Excel--- Strong understanding of the use of the
Windows Desktop operating system, Windows 10--- Strong
understanding of Active Directory for account management and group
memberships--- Strong understanding of installing software
requiring admin privileges--- Good computer data entry skills---
Good understanding and knowledge of Web Browsers, primarily
Internet Explorer, Edge and Chrome - provided by Dice
Keywords: COOLSOFT, Boise , Service Desk Technician, Professions , Boise, Idaho
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