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Service Desk Technician

Company: COOLSOFT
Location: Boise
Posted on: February 21, 2021

Job Description:

.******************** DIRECT CLIENT REQUIREMENT *******************Description :--- Workstation configuration and deployment. Must be able to lift computer equipment, have a valid driver's license and be able to travel to various State agencies within the Treasure Valley to provide in person support.--- Process employee account creations/terminations and system access changes related to onboarding/off boarding.--- Receive telephone calls and e-mails from users having problems using computer software and hardware or inquiring how to use specific software applications, electronic mail, or Windows operating system features.--- Ascertain the nature of problem; determine problem cause, provide basic troubleshooting, and make in the Client Service Desk System.--- Escalate problems in accordance with defined Client procedures.--- Assist users through problem solving steps--- Communicate accurate and useful status updates--- Agency Expected Deliverables--- To function in the stated capacity as defined under the scope of work, Monday thru Friday, 8am to 5pm daily--- Punctuality and reliability are essential in this role--- Excellent communications and customer service skills are essential--- The ability to interpret customer technical issues and determine appropriate categories and relevant information for creating entries within the Client service management system is essential Specific Skills Required --- Strong skills in Microsoft Office products, Office 365, specifically Outlook, Word and Excel--- Strong understanding of the use of the Windows Desktop operating system, Windows 10--- Strong understanding of Active Directory for account management and group memberships--- Strong understanding of installing software requiring admin privileges--- Good computer data entry skills--- Good understanding and knowledge of Web Browsers, primarily Internet Explorer, Edge and Chrome - provided by Dice

Keywords: COOLSOFT, Boise , Service Desk Technician, Professions , Boise, Idaho

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