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Service Desk Analyst

Company: Eliassen Group
Location: Boise
Posted on: February 23, 2021

Job Description:

Are you interested in supporting a key federal agency in a stable contract to permanent role?
Due to federal security clearance requirements, applicant must be a United States Citizen and possess at least a CompTIA A+ but ideally a Security+ certification.
Service Desk Analyst Responsibilities:

  • Provide Tier 1 support for incoming communications
  • Monitor all open O365 and Teams service request and incident records by ensuring that all tickets assist users in the area(s) MS O365 and Teams (possibility of support in Adobe, and various web browsers as needed) and are addressed in accordance with USMC EITSM processes and procedures
  • Analysts will be trained and are required to complete all training
  • Required fully adjudicated clearance as personnel will be working on the MCEN using Remedy, Teams, and MS Office products including email.
  • Will support Marine Corps users on both GFE and personally owned assets including desktop, laptop, tablet, and mobile devices
  • Opportunity to progress upwards in a satisfying career at an innovative DOD contractor
    Please apply today!
    Note: CLEARANCES CAN BE GRANTED TO US CITIZENS THROUGH ELIASSEN GROUP.
    Please email: directly with any questions or concerns.

Keywords: Eliassen Group, Boise , Service Desk Analyst, Professions , Boise, Idaho

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