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Enterprise Technician

Company: WeConnect
Location: Butte
Posted on: May 15, 2022

Job Description:

ID: Butte, MTLocation: Butte, MontanaAbout the Company

WeConnect Global is a telecommunications company serving customers for over 20 years. We offer a wide range of services including HughesNet Internet, Wilson cell signal boosters and ADT home security. This means unlimited earning potential through sales referrals for all of our employees. Roll up your sleeves, take advantage of the endless opportunities and join our amazing team!

We have a team of highly trained, highly professional technicians with one common goal: to provide our customers with the best customer service experience. We strive to stand apart from our competition. Customer satisfaction is our number one priority. We have locations all over the United States. We are looking for people just like YOU! An Enterprise Technician is responsible for providing excellent customer service through installing, troubleshooting, maintaining, and upgrading satellite internet systems and equipment. We will train you!

Our Enterprise Technicians are:

Energetic, resourceful, and able to multi-task
Intelligent and seek opportunities to improve quality
Adept at using technology and basic understanding of computer programs
Self-starter with positive attitude and willingness to work
Friendly, approachable, communicative, knowledgeable, with a strong work ethic and a high degree of integrity
Able to meet productivity standards and complete work efficiently

FULL Benefits: Health, Dental, Vision, long-term disability, employee assistance program, 401k with company match and company paid premiums for short-term disability and life insurance.

Position overview:

Review installation specifications, business and/or property permits, manufacturer's instructions, and government ordinances to determine the installation site for the dish.
Visually inspects the installation site to identify obstructions, such as trees or buildings and other items that could distort or block signals from the satellite.
Discusses satellite dish placement and installation requirements with the customer.
Digs hole for the pole to support the satellite dish base, mixes, pours and finishes concrete in the hole for the pole mount.
Digs a trench and lays underground cable to connect a satellite dish to receivers in the customer's building.
Assembles and attaches electronic and structural components of the satellite dish.
Climbs ladder to install satellite dish when the area is inaccessible from the ground like the roof, siding.
Works in limited space areas like attic, basement or crawl spaces.
Runs wiring like coaxial cable, phone line inside the interior wall or the exterior of the building.
Orients satellite dish to direction and altitude of the satellite signal.
Connects satellite system to customer's television and other electronic audio/visual equipment.
Tests installed the system for conformance to specifications and perform upgrades as needed to conform to standards.
Instructs customer in use of equipment.
Replaces or repairs defective parts and equipment.
Places outbound calls to the customers to pre-call, confirm appointments and verify specifications of the work order, communicates with call center employees over the phone to modify, reschedule, close, cancel work orders for installation.
Installation and connection of phone lines or Ethernet connections on all installations.

FULL Benefits: Health, Dental, Vision, long-term disability, employee assistance program, 401k with company match and company paid premiums for short-term disability and life insurance.

Minimum requirements are:

Enjoy working outdoors in all types of weather
Follow installation specifications and maintain high-quality standards
Comfortable working one-on-one with customers to discuss installation needs and willing to upsell products and services
Install interior/exterior coaxial cable and ground wire and dig trenches
Replace/repair defective parts and equipment ensuring systems meet code specifications
Basic hand tool experience
Able to meet physical requirements: climb & carry ladders, access small spaces, lift/carry up to 50 lbs, squat, kneel, bend, crawl and stand for long periods of time
Available to work weekends, holidays, evenings and overtime, as needed
Must be 18 years or older
Valid driver's license with a driving record that meets company's minimum safety standard

Employment is contingent on successful completion of a pre-employment screen, to include a drug test and an acceptable driving record.

Take the chance on a new career and join the WeConnect team where every day is a new adventure!


Keywords: WeConnect, Boise , Enterprise Technician, Professions , Butte, Idaho

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