Support Desk Technician
Company: Lionbridge Technologies
Posted on: June 22, 2022
Support Desk TechnicianWork From Home (WFH) / Remote in the
Boise, ID AreaWe at Lionbridge are seeking an experienced Customer
Care / Support Technician, who is willing to work remotely in the
Boise Area, in support of one of our largest global hospitality
partners. This is a Full-time role on our team and will receive
full training on one of the worlds most comprehensive cloud-based
hospitality management systems and how to direct help-desk ticket
activity to provide best in class support services.What you will
do:+ Manage incoming support tickets and provide various levels of
support and/or direction to other teams for advanced support.
+ Understand issues stated in email and work with L1 towards a
+ Provide quick fixes to issues stated and keep the system up and
+ Report trigger through backend when there are issues with
frontend, application minor issue resolution, workflow monitor and
move jobs stuck at any workflow.
+ Direct serious issues/bugs to relevant teams.
+ Collaborate with required support teams when issues are cross
functional and take the issue towards resolution.
+ Resolve any technical issue that may not require major code
+ Perform patch management and tracking of patches.
+ Run reports on server activities and actions taken by support
+ Communicate effectively with stake holders on non-availability of
services if there is maintenance and/or downtime.
+ Train L1 team members on the product.To be successful you will
have:+ Very strong written and oral communication skills
+ The ability to comprehend user queries/issues and proven
self-driven problem-solving skills
+ Experience in ticket management systems.
+ Good exposure to Networking concepts and IT Infrastructure.
+ Exposure to installing software/ required files or patches to
+ An understanding of change management and release management.
+ Very high-level organization, and presentation skills
+ Experience building and running various reports.
+ The ability to manage and action priorities whilst working very
independently in a remote return you can expect:+ To work with
great team members, who are as passionate as you!
+ To make an impact on a great, industry leading team!
+ To learn a ton and have your professional development as a
+ To contribute to our amazing team and to Lionbridges People-First
Lionbridge enables more than 800 world-leading brands to increase
international market share, speed adoption of products and
effectively engage their customers in local markets worldwide.
Using our innovative cloud technology platforms and our global
crowd of more than 100,000 professional cloud workers, we provide
translation, digital marketing, global content management and
application testing solutions that ensure global brand consistency,
local relevancy and technical usability across all touch points of
the customer lifecycle. Based in Waltham, MA, Lionbridge maintains
solution centers in 28 countries.Candidates should be aware that
Lionbridge maintains a policy requiring all employees to be fully
vaccinated. Newly hired employees must be vaccinated by their start
date, unless living or working in a state that prohibits vaccine
mandates and the position is not associated with a Federal
contract. Lionbridge is an equal opportunity employer and will
provide a reasonable accommodation to those unable to be vaccinated
where it is not an undue hardship to the Company to do so as
provided under federal, state, and local law.
All qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, disability or protected veteran
Breaking Barriers. Building Bridges
Lionbridge embraces equal employment opportunity and a diverse
workforce, making hiring and employment decisions based on
individual merits and talent without regard to any protected
If you believe you need a reasonable accommodation in the online
job application process for a posted position, please contact us at
Keywords: Lionbridge Technologies, Boise , Support Desk Technician, Professions , Boise, Idaho
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