Company: Verint Systems, Inc.
Posted on: June 23, 2022
At Verint, we believe customer engagement is the core of every
global brand. Our mission is to help organizations discover
opportunities previously only scarcely imagined by connecting work,
data, and experiences enterprise wide. We hire innovators with the
passion, creativity, and drive to answer constantly shifting market
challenges and deliver impactful results for our customers. Our
commitment to attracting and retaining a talented, diverse, and
engaged team creates a collaborative environment that openly
celebrates all cultures and affords personal and professional
growth opportunities. Learn more at www.verint.com
The Presales Solution Consultant is a subject matter expert in
Unified / Integrated Desktops, Digital Channels, Case Management
and Knowledge Management. In this role the Solution Consultant will
run the sales engagement through the presales process which
includes: deliver product demonstrations for customers, partners,
and prospects during sales engagements, lead customer discovery
sessions, respond to bids, RFPs/RFIs, deliver POCs, build and
deliver compelling business case that is aligned to customer's use
case order to drive license revenue and customer success. Partner
with customers to help consult and define their Customer Engagement
Management programs and Knowledge Management Strategy. Familiarity
with Verint Desktop, Case Management, Unified Digital Channels and
Knowledge Management, or similar solutions required. Understanding
of Contact Center, cloud technology, open architecture and
The Presales Solution Consultant is responsible for supporting the
sales team both in Verint and Verint's partners in meeting software
and SaaS revenue targets through executing a business driven sales
methodology that links our solutions with prospect business
+ Execute the Company's sales strategies and support achievement of
established sales quota. Sales quota will be based on assigned
practice quota as well as national targets.
+ Through a consultative approach use industry knowledge and best
practices, coupled with knowledge of how Verint's solutions can
drive improvement to secure new business and differentiate us from
+ Work in conjunction with our account executives and other
pre-sales consultants to derive a winning proposition and sales
strategy for new license opportunities.
+ Execute customer/prospect discovery sessions, executive meetings,
business case creation (including ROI) strategy sessions, roadmap
workshops and review meetings with customers that lead to an
on-going knowledge gathering exercise with the ultimate aim of
securing additional business within the customer base or to acquire
+ Deliver compelling customer demonstrations that showcase the
capabilities of the solutions and areas of greatest value and ROI
based on specific customer requirements and needs.
+ Generating detailed business reports and action plans identifying
areas of strengths and weaknesses within the customers/prospects
operational and business processes clearly identifying where Verint
can offer operational excellence and bring clear business
+ Collaborate with the customer/prospect and sales team to develop
the appropriate solution bill of material to drive customer
satisfaction and value.
+ Work collaboratively on cross functional teams to continually
provide feedback on ways Verint can improve product functionality,
consulting services, training offerings and sales collateral, demo
content and messaging.
+ Where required, provide continuity through the hand off phase to
services to ensure the customer's expectations are met.
+ Serve as a role model; mentoring the sales team, transferring
skills/knowledge for solution selling as it relates to our Verint
+ Bachelor's Degree in Business Administration or equivalent work
experience, having been a part of a business consultancy team
within a management consulting solution provider.
+ 5+ years of experience in a consulting or presales role with a
successful track record in the complex pre-sales process,
preferably in enterprise software solution selling.
+ Excellent communication skills to effectively present to a wide
range of audiences, including an ability to communicate business
and technical concepts clearly, effectively and convincingly
through presentations and demos.
+ Ability to demonstrate software to executive audiences.
+ Ability to create a compelling, value based presentations.
+ Ability to interpret critical business challenges and translate
to optimal business process recommendations - multi-level and
+ Demonstrated history of working with customers and collaborating
with extended sales teams to help complete a complex product
+ Ability to grasp and describe technology concepts using
terminology that an operations person or executive can
+ Be able to articulate proposals and return on investment to
operations management buyers.
+ Self-motivated and a team player.
+ Ability to manage multiple projects and tasks to completion with
+ Must possess a creative, energetic and enthusiastic presentation
+ Must possess strong listening skills
+ Demonstrated highly developed project management and
+ Ability and proven experience interfacing with all levels of
+ Travel expectations are 50-60%
+ Successful completion of a background screening process
including, but not limited to, employment verifications, criminal
search, OFAC, SS Verification, as well as credit and drug
screening, where applicable and in accordance with federal and
+ The ability to obtain the necessary credit line required to
+ 5+ year's presales experience selling enterprise software
solutions in the Workforce Optimization, Customer Analytics,
Engagement Management technical solution areas.
+ Deep knowledge of workforce optimization
+ Familiarity with Verint products; and ability to develop detailed
knowledge of application recording (screen and/or data capture),
analytics applications, employee performance management, eLearning,
coaching, forecasting and scheduling, and feedback/survey solutions
+ Knowledge of effective organizational design, business
approaches, hierarchy, and structure for optimal performance, and
the ability to work within the confines of an existing client
+ Strong understanding of baseline, benchmarking, performance
management and measurement strategies.
Keywords: Verint Systems, Inc., Boise , Solution Consultant, Professions , Boise, Idaho
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