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Business Support Consultant

Company: Citizens
Location: Boise
Posted on: November 26, 2022

Job Description:

DescriptionThis role is part of the Business Support team in Sales Performance Management. Responsibilities include: Partnering with business line field Review and decision inquiry and escalation requests Respond to email communications Review plans, credit criteria, and service trends to identify areas of focus for further education, process enhancements, or plan simplification Roster & hierarchy ad-hoc maintenance (exceptions, overrides, special considerations, etc.) Maintaining procedures and process maps for all responsibilities Reviewing and maintaining standard inquiry and email responses to ensure clear and concise messaging QualificationsRequired Skills/Experience: Competent use Microsoft Office Microsoft Office applications such as Microsoft Project, Excel, Visio, PowerPoint, Word Strong written and verbal communication skills Strong customer service skills Self-thinker able to work through issues and escalate only when appropriate Ability to collaborate with partners Detail Oriented Critical Problem Solving Preferred Skills/Experience: Familiarity with incentive plans Banking or sales experience Hours and Work Schedule Hours: 40 Work Schedule: 8:30am - 5:00pm, Monday -Friday Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleagues or a dependents reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Boise , Business Support Consultant, Professions , Boise, Idaho

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