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Sales Support Specialist

Company: Volt Services Group
Location: Boise
Posted on: March 29, 2020

Job Description:

Volt is seeking Experienced Sales Support Candidates for an Exciting Opportunity with a Cutting Edge Company in Beautiful Boise Idaho! Job type Temp-to-hire with Permanent Hire Potential Pay 16 (17 plus benefits upon hire) Schedule Mon- Fri Location Remote until Aug 2020 GENERAL SUMMARY Responsible for answering inbound phone calls in order to provide sales support to customers. Processes customer orders via phone, fax, email, and other media. Performs an insurance verification check prior to processing the order to ensure proper reimbursement and timely shipment of orders. PRIMARY DUTIES RESPONSIBILITIES Answers phone inquiries on a dedicated order queue Processes all aspects of the order process for customers by Verifying insurance benefits Collecting and updating patient and insurance information Documenting customer requests accurately and efficiently Anticipating problems and initiating actions to ensure customersrsquo orders are processed and shipped efficiently Proactively communicating backordersdelivery dates to the customer and processing customer orders to completion Interacts with field sales team to resolve customer issues. Assists with distributor orders and maintains distributor relations as needed Manages and resolves patient issues in a professional manner escalates to as needed Conducts follow up calls with customers regarding order status and research issues off line as needed Maintains active communication by responding to inquiries from customers, distributors, HCPs, and sales force regarding orders and shipment schedules Documents all interactions and calls into the Customer Relationship Manager (CRM) system in accordance with QARA and HIPAA guidelines Ensures all patient documents are on file as mandated by Tandem and regulatory requirements Accurately follows payer guidelines and protocols to ensure proper reimbursement for customer orders Confirms completion of required training plan before assuming job responsibilities Ensures work is performed in compliance with company policies including PrivacyHIPAA and other regulatory, legal, and safety requirements Additional duties as assigned REQUIRED QUALIFICATIONS Knowledge, skills abilities Excellent customer service skills with the ability to process orders efficiently and effectively Excellent written and verbal communication skills Demonstrated ability to effectively resolve customer issues and answer questions according to department protocols and requirements Demonstrated ability to work accurately, follow instructions and handle multiple priorities Proficient with MS Office suite (Word, Excel, Outlook) and Internet Knowledge of ERP customer relationship management (CRM) systems desirable Knowledge of medical device industry and DME insurance practices desirable Knowledge of diabetes preferred Knowledge of insurance verification preferred Bilingual EnglishSpanish desirable Assists with training new hires Minimum certificationseducational level High school diploma Post-secondary education preferred Minimum experience 1 year experience in a customer service environment of which six (6) months must be placingreceiving inboundoutbound calls Inbound call experience (up to 40 calls a day per rep) in an order entry role Experience documenting calls by typing on a keyboard while speaking to a customer on the phone JOB SCOPE Applies acquired job skills and company policies and procedures to complete assigned tasks. Works on assignments that are semi-routine in nature but recognizes the need for occasional deviation from accepted practice. Normally follows established procedures on routine work requires instructions only on new assignments. PHYSICAL REQUIREMENTS While performing the duties of this job, the employee is regularly required to stand walk sit use hands to finger, handle, or feel reach with hands and arms climb or balance stoop, kneel, crouch, see, talk or hear in a standard office environment. Need to sit at a computer terminal, simultaneously talking on the phone and entering data, for lengthy periods of time. Employee may occasionally lift andor move up to 45 pounds. May require shift work. For immediate consideration, please call or text the VOLT team at 208-375-9930. You can also apply online at jobs.volt.com or email your resume ! Please don39t delay openings like this don39t come around everyday! ldquoVolt is an equal opportunity employerrdquo

Keywords: Volt Services Group, Boise , Sales Support Specialist, Sales , Boise, Idaho

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