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Guest Services Representative

Company: Boise Centre
Location: Boise
Posted on: January 13, 2022

Job Description:

The Guest Services Representative provides services that help visitors, walk-in's and event attendees have a more enjoyable experience by finding activities, attractions and resources in the Boise area. Reporting to the Director of Marketing, the Guest Services Representative is responsible for providing guests and visitors with information about Boise Centre and the City of Boise.OUR PURPOSE:As Idaho's premier event venue, our mission is to WOW our guests with unforgettable experiences. Our team of passionate, creative professionals are devoted to excellence in food, service, amenities, and venue management.WHAT IS BOISE CENTRE?Boise Centre opened in 1990 and is Idaho's largest convention, meeting, and tradeshow facility. Located in vibrant downtown Boise adjacent to the Grove Plaza. Featuring, 86,000 square feet of flexible meeting and event space. The convention center hosts more than 220 diverse events each year, bringing over 125,000 guests through our doors.WHY WORK AT BOISE CENTRE? - Flexible part-time schedule - Exposure to community partners and large conventions while working events, this is a great chance to network! - Opportunities to grow within Boise Centre - Ability to cross train with other departments at Boise Centre - Complimentary meals provided to the employee while working events (with meal service) - Receive an additional $1 an hour incentive pay, on top of your regular wage, for non-exempt employees from now through 09/30/2021 (to be paid out to employee on 10/15/2021) - Phenomenal team atmosphere and professional culture, WOWgisitics!WAGE: - Starting at $14/hourWHAT DO GUEST SERVICES REPRESENTATIVES DO? - Welcome visitors and delivers friendly customer service to ensure visitor needs are met - Engages visitors and responds to questions in a professional manner - Provides directions, suggests activities, attractions, entertainment and dining establishments - Maintains knowledge of local public events and activities - Assist in stocking current publications, collateral, maps, and event calendars - Monitors public restrooms - Assists marketing and sales team with projects and tasks as needed.

REQUIRED EDUCATION/EXPERIENCE/SKILLS: - High School diploma, or equivalent - Customer service experience, preferred - Intermediate PC skills - Ability to perform multiple functions in a fast-paced environment - Ability to read, understand, and carry out simple and detailed written or verbal instructions - Provides timely and thorough customer service to internal and external customers - Communicates regularly within department and cross functional teams - Interacts professionally and effectively with others - Present a neat, clean and professional, appearance by following established grooming and uniform standards - Regular and reliable work attendance at scheduled time on-sitePHYSICAL REQUIREMENTS: - Constantly involves sitting, using hands to handle or feel, reaching with hands and arms, talking and hearing - Must have sufficient manual dexterity to work with the fingers and to reach/handle items - Involves light physical activity performing non-strenuous daily activities of primarily administrative nature

Keywords: Boise Centre, Boise , Guest Services Representative, Sales , Boise, Idaho

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