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Reservations Agent

Company: Alaska Airlines
Location: Boise
Posted on: January 15, 2022

Job Description:

**Company** Alaska Airlines

**The Team**

From our call centers or their homes, contact center and reservations agents handle everything from urgent travel plan changes to mileage plan award travel. Our agents are out-of-the-box thinkers who engage each guest interaction with kindness. We want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.

**Role Summary**

The Reservations Sales Agent (RSA) is responsible for assisting guests with information regarding fares, flight schedules, routings and policies at Alaska Airlines (AS) and Horizon Air (QX). As a member of the reservations team, this individual contributor role verifies availability of space, confirms reservations and makes appropriate changes to reservations and tickets. This is a union represented position.

**Key Duties**

+ Perform a variety of guest service functions via multiple channels including:

+ Answer incoming inquiries and match the features and benefits of Alaska Airlines to the needs of the guest.

+ Answer guests' inquiries regarding all aspects of their travel on Alaska Airlines or one of our travel partners.

+ Make new reservations and change existing reservations on scheduled domestic and international flights.

+ Assist guests with technical website and mobile navigation needs.

+ Handle guests' questions, complaints, and inquiries with the highest degree of courtesy and professionalism to resolve issues with first interaction resolution.

+ Operate within a variety of complex computerized systems to assist guests and daily operations.

+ Proactively create a positive service-oriented environment for guests.

**Job-Specific Experience, Education & Skills**

**Required**

+ 2 years of customer service or community service experience.

+ Exceptional interpersonal skills, including a professional and pleasant phone demeanor, clear, pleasant, and courteous verbal and written communication using appropriate grammar, tone, and pronunciation.

+ Excellent communication skills (e.g., verbal, written, and listening).

+ Demonstrated proficiency and agility with adopting, utilizing and navigating new and rapidly changing technologies and applications on handheld and other multi-media devices.

+ Proven ability to continually learn and understand changing job-related policies and procedures, company products, services and promotions in an efficient manner.

+ Ability to work in a process-oriented environment.

+ Proficiency with general computer programs, keyboard skills, and Microsoft Office applications (e.g., Word, Excel, PowerPoint, and Outlook).

+ Typing speed of at least 25 WPM.

+ Ability and willingness to work a flexible schedule including weekends, holidays, and overtime in a 24/7/365 operation.

+ Ability and willingness to work from home within the state designated in the posting. Some in-office time is required.

+ Ability to communicate in English.

+ High school diploma or equivalent.

+ Minimum age of 18.

+ Must be authorized to work in the U.S.

**Preferred**

+ Airline or travel industry experience.

+ Spanish language proficiency.

**Job-Specific Leadership Expectations**

Embody our values to own safety, do the right thing, be kind-hearted, deliver performance, and be remarkable.

**COVID-19 Vaccination Requirement**

Where permitted by applicable law, new hires must have received the COVID-19 vaccine. The Company will provide reasonable accommodations to qualified employees with disabilities or for a sincerely held religious belief.

**Starting Rate**

USD $15.75/Hr.

**Total Rewards**

+ Medical, dental and vision benefits

+ 401k program with a company match up to 6%

+ Monthly incentive pay plan up to $150 per month

+ Annual incentive pay plan with a target 5% payout of annual earnings

+ Generous paid time off

+ Unlimited standby travel benefits on Alaska Airlines & Horizon Air

**FLSA Status** Non-Exempt
**Employment Type** Full-Time
**Regular/Temporary** Regular
**Location** Boise
**Equal Employment Opportunity** Alaska Airlines and Horizon Air are proud to be an Equal Employment Opportunity and Affirmative Action employer that is committed to diversity, equity, and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, gender identity, and gender expression), national origin, age, protected veteran or disabled status, genetic information (including family medical history) or other legally protected characteristics. Qualified applicants with criminal histories will also be considered for employment, consistent with applicable federal, state, and local law. People of color, women, LGBTQIA+, immigrants, veterans and persons with disabilities are encouraged to apply. We are an E-Verify - employer, where required by law.
**Job Locations** _USA-ID-Boise_
**Requisition ID** _2022-7244_
**Category** _Contact (Call) Center_

Keywords: Alaska Airlines, Boise , Reservations Agent, Sales , Boise, Idaho

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