Company: Alaska Airlines
Posted on: January 15, 2022
**Company** Alaska Airlines
From our call centers or their homes, contact center and
reservations agents handle everything from urgent travel plan
changes to mileage plan award travel. Our agents are out-of-the-box
thinkers who engage each guest interaction with kindness. We want
to hear from you if you can be welcoming to people from all walks
of life, think on your feet, and manage a flexible schedule. In
return, you'll receive a competitive total rewards package,
professional development opportunities, and other benefits that are
all designed to take you places.
The Reservations Sales Agent (RSA) is responsible for assisting
guests with information regarding fares, flight schedules, routings
and policies at Alaska Airlines (AS) and Horizon Air (QX). As a
member of the reservations team, this individual contributor role
verifies availability of space, confirms reservations and makes
appropriate changes to reservations and tickets. This is a union
+ Perform a variety of guest service functions via multiple
+ Answer incoming inquiries and match the features and benefits of
Alaska Airlines to the needs of the guest.
+ Answer guests' inquiries regarding all aspects of their travel on
Alaska Airlines or one of our travel partners.
+ Make new reservations and change existing reservations on
scheduled domestic and international flights.
+ Assist guests with technical website and mobile navigation
+ Handle guests' questions, complaints, and inquiries with the
highest degree of courtesy and professionalism to resolve issues
with first interaction resolution.
+ Operate within a variety of complex computerized systems to
assist guests and daily operations.
+ Proactively create a positive service-oriented environment for
**Job-Specific Experience, Education & Skills**
+ 2 years of customer service or community service experience.
+ Exceptional interpersonal skills, including a professional and
pleasant phone demeanor, clear, pleasant, and courteous verbal and
written communication using appropriate grammar, tone, and
+ Excellent communication skills (e.g., verbal, written, and
+ Demonstrated proficiency and agility with adopting, utilizing and
navigating new and rapidly changing technologies and applications
on handheld and other multi-media devices.
+ Proven ability to continually learn and understand changing
job-related policies and procedures, company products, services and
promotions in an efficient manner.
+ Ability to work in a process-oriented environment.
+ Proficiency with general computer programs, keyboard skills, and
Microsoft Office applications (e.g., Word, Excel, PowerPoint, and
+ Typing speed of at least 25 WPM.
+ Ability and willingness to work a flexible schedule including
weekends, holidays, and overtime in a 24/7/365 operation.
+ Ability and willingness to work from home within the state
designated in the posting. Some in-office time is required.
+ Ability to communicate in English.
+ High school diploma or equivalent.
+ Minimum age of 18.
+ Must be authorized to work in the U.S.
+ Airline or travel industry experience.
+ Spanish language proficiency.
**Job-Specific Leadership Expectations**
Embody our values to own safety, do the right thing, be
kind-hearted, deliver performance, and be remarkable.
**COVID-19 Vaccination Requirement**
Where permitted by applicable law, new hires must have received the
COVID-19 vaccine. The Company will provide reasonable
accommodations to qualified employees with disabilities or for a
sincerely held religious belief.
+ Medical, dental and vision benefits
+ 401k program with a company match up to 6%
+ Monthly incentive pay plan up to $150 per month
+ Annual incentive pay plan with a target 5% payout of annual
+ Generous paid time off
+ Unlimited standby travel benefits on Alaska Airlines & Horizon
**FLSA Status** Non-Exempt
**Employment Type** Full-Time
**Equal Employment Opportunity** Alaska Airlines and Horizon Air
are proud to be an Equal Employment Opportunity and Affirmative
Action employer that is committed to diversity, equity, and
inclusion. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex (including
pregnancy, sexual orientation, gender identity, and gender
expression), national origin, age, protected veteran or disabled
status, genetic information (including family medical history) or
other legally protected characteristics. Qualified applicants with
criminal histories will also be considered for employment,
consistent with applicable federal, state, and local law. People of
color, women, LGBTQIA+, immigrants, veterans and persons with
disabilities are encouraged to apply. We are an E-Verify -
employer, where required by law.
**Job Locations** _USA-ID-Boise_
**Requisition ID** _2022-7244_
**Category** _Contact (Call) Center_
Keywords: Alaska Airlines, Boise , Reservations Agent, Sales , Boise, Idaho
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