Ticket/Gate Agent (Customer Service Agent) - BOI
Company: Delta Air Lines
Location: Boise
Posted on: May 14, 2022
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Job Description:
Vision: Deliver world-class service to all customers. Mission:
Make every customer feel like the most valued person. As a Customer
Service Agent, you will be central in demonstrating Delta's
commitment to our customers by making their travel experience as
smooth and pleasant as possible. At Delta, our brand is critical to
our continued success. As a Customer Service Agent, you play a key
part in keeping our brand strong by demonstrating strict adherence
to uniform compliance, maintaining professionalism, and exhibiting
a positive attitude inside and outside of work. Customer Service
Agents will be scheduled to work a shift between 20 to 40 hours per
week. All Customer Service Agents are required to work consistently
in public areas and be able to understand and respond to a variety
of questions about travel information. Additionally, you may be
responsible for escorting unaccompanied minors and disabled
passengers throughout the airport. This position requires standing
for long periods of time. This position comes with comprehensive
health and wellness benefits, profit sharing program, a 401k with
an automatic 3% company contribution plus 6% matching
contributions, and Delta's industry-leading travel privileges (free
flights!). Customer Service Agents serving as a Ticket Agent are
the first to greet our customers to guide and assist them with the
ticketing and baggage check-in process. You will:Greet customers to
guide and assist them with the ticketing and baggage check-in
process. Use a computer to sell, print, and reissue tickets. Manage
the check-in process, ensuring that customers have the proper
travel documentation. Tag baggage and perform lifting tasks that
involve transferring baggage from scales to conveyor belts. Several
other lifting tasks will involve handling items as low as floor
level and as high as waist level. Practices safety-conscious
behaviors in all operational processes and procedures. Customer
Service Agents serving as a Gate Agent help our customers with
routing, trip planning, and gate boarding. You will: Use computers
to assist customers with seat availability, make gate announcements
regarding the boarding process, flight status, checking and
handling baggage, managing, and initiating the boarding process.
Operate jet ways to place them in position prior to aircraft
arrival and lift, opening, closing, and securing aircraft doors.
Practices safety-conscious behaviors in all operational processes
and procedures.
Keywords: Delta Air Lines, Boise , Ticket/Gate Agent (Customer Service Agent) - BOI, Sales , Boise, Idaho
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