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Client Success Representative, Benefit Services

Company: PrimePay
Location: Boise
Posted on: August 6, 2022

Job Description:

Looking for a new career in customer service and interested in human resources or employee benefits? This position is most likely perfect for you. Client Success Representatives (CSRs) at PrimePay are the main service contact for our participants and we strive to treat them like family, helping them to understand and take full advantage of their benefits.
PrimePay is looking for our next Benefit Services Client Success Representative to support COBRA, flexible spending account (FSA), health reimbursement arrangement (HRA), and health savings account (HSA) participants.
Looking for job stability? Look no further. As our client base continues to grow, so does our need for rock star CSRs. As long as you're dependable, eager to learn and are an effective communicator, you'll fit right in.
A typical day in the life of a CSR may vary, but you can expect to:
Handle service calls and emails from participants regarding benefits and coverage

Research and resolve participant issues

Explain plan policies and procedures

Review FSA/HRA claims, receipts, and other documentation

Sound like you? Good, keep reading. You most likely have these desirable qualities:

A great problem-solver with customer service experience

A shining, optimistic attitude

Confidence in math skills

You know your way around the computer

Ability to handle phone calls with positivity

It's a huge plus if you:
Have previous experience with COBRA and FSA/HRA administration

Are bilingual (English/Spanish)

Now that we know about you, here is a little about us:
Founded in 1986, PrimePay is a leading national human capital management (HCM) technology and services provider to businesses ranging from 1 - 5,000 employees. - PrimePay delivers highly configurable cloud-based software and services enabling clients to hire and retain great talent, manage and pay their workforce, and optimize their business in an everchanging compliance landscape.
PrimePay offers medical, dental and vision insurance, 401(k) with matching, paid time-off, paid holidays, a flexible spending account, STD/LTD and life insurance.

Keywords: PrimePay, Boise , Client Success Representative, Benefit Services, Sales , Boise, Idaho

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