Manager, Sales Operations

Company: Boulder Care
Location: Boise
Posted on: September 24, 2022

Job Description:

About us

Founded in 2017, Boulder Care is a digital clinic offering long-term addiction treatment grounded in kindness, respect, and unconditional support. Our mission is to improve the lives of people with substance use disorders. We provide the medication, resources, and support to help our participants succeed on their own terms, wherever they are in their journey.

Backed by world-class investors like Qiming Venture Partners (US), Goodwater Capital, Laerdal Million Lives Fund, First Round Capital, Greycroft, Tusk Venture Partners and Gaingels, with $50M in funding, Boulder is in an exciting stage of rapid growth.

About this role

Boulder Care is seeking a Manager of Sales Operations. This position will intuitively connect with and deeply understand our market drivers, buyers, sales cycles as well as optimize our sales process, implement and manage automation tools, manage CRM data and create a best in class sales operations engine.

This role will establish and leverage customer relationship management (Salesforce CRM) software, reporting, and Salesforce CRM-enabled email marketing to organize contacts, and help Boulder Care optimize relationships with both existing and potential partners (health plans, employers, hospital systems, community partners) and patients.

This is a high-impact position that will require creative acumen, strategic thinking, an analytical mindset, exceptional project management skills, and an obsession to delight, support and partner with our business development team to drive execution.

Requirements for the role

• 4-6 years of relevant work experience in sales, marketing, health care, or related fields
• Proficiency in marketing tools (Salesforce, Hubspot, Marketo, etc.) and software (PowerPoint, Keynote, Google Slides, Excel, etc.) with the ability to quickly learn new systems
• Experience establishing and implementing marketing automation including Salesforce CRM and email marketing
• Proven ability to create complex dashboards & reports, custom report types, processes & workflows, uncover trends, and actionable insights
• Proficiency with building models, forecasts, data analysis and data visualizations
• Talent in distilling complex information into simple graphics & reports that business development teams, partners, and payers can grasp and act upon
• Must thrive in a fast-paced and quickly evolving marketplace, be positive, insatiably curious, resourceful, and have a strong ethic
• Strong self-starter that can own projects start to finish, identify gaps, take action via rapid experimentation
• Effective communicator, high attention to detail and strong problem-solving capabilities
• Strong self-starter with experience managing projects from start to finish
  Nice to have but not required
  
  • Understanding of sales & marketing KPIs
  • Prior experience in a SaaS digital health organization
  • Experience in and/or passion for the Recovery/Healthcare space
  • Start-up experience
    Essential Functions
    
    • Lead pipeline and deal flow review team meetings, manage and report on sales metrics, key performance indicators, and insights that drive our business including pipeline reporting, bookings, renewals and churn
    • Work with business development leadership to understand and improve upon the sales process
    • Act as a thought partner for marketing team for a B2B audience, helping determine what is needed to reach potential partners more efficiently to ensure ongoing progression in our partner growth goals
    • You will maximize productivity within the business development organization and help our BD leaders succeed in their roles and goals
    • Lead the strategy, design and data architecture for Salesforce CRM implementation
    • Support the business development team by setting up and leveraging marketing automation through Salesforce CRM and email
    • Coordinate and support RFIs and RFP requests
    • Drive onboarding and orientation experience for each business development leader, setting them up for success from day one. This includes optimizing a practical sales playbook, effective training on policies / procedures and introduction to sales automation tools / CRM
      Hiring process
      
      • Phone Screens: Sep 12 - 15
      • First Interviews: Sep 19 - 21
      • Panel Interviews: Sep 26 - 30
        Some of Boulder's amazing benefits!
        
        • Contribution to meaningful, life-saving work!
        • Comprehensive health, dental and vision coverage for our team and their dependents
        • Benefits for behavioral health services
        • "Take What You Need" PTO (4-5 weeks per year)
        • Paid holidays (9)
        • 12 weeks of 100% paid parental leave for the birth or adoption of a child
        • 401(k) retirement savings
        • Beautiful Headquarters in Portland, OR for occassional in-person collaboration
          Why work at Boulder?
          
          • Make a difference. The devastating impact of the opioid crisis, "war on drugs," and care gaps for the underserved are at the forefront now more than any time in US history. By bringing care to more people, we are changing and saving lives. Value-based partnerships help move the industry forward toward a more modern, compassionate, and equitable healthcare system.
          • Build your career with talented peers. Boulder brings together a diverse team of expert clinicians, technologists, researchers, and business strategists aligned under a common mission. Boulder's clinical teams are the leading voices in addiction medicine and industry transformation. Our technology leadership has built products and services that scaled to hundreds of employees and hundreds of millions of end-users. Our team is wholly driven by mission, recognizing that our immense opportunity is also our duty to serve others.
          • Grow with us. Boulder is a Series-B-stage, venture-funded company supported by some of the best investors in the country. Together, we're building a massive business through social impact. According to White House estimates, the opioid crisis cost the US $500 billion in 2015. A member with untreated opioid use disorder (OUD) drives 550% greater healthcare costs to payers than the average member (UHC analysis, 2019). Boulder partners with leading commercial and Medicaid health plans to bring better experiences and effective services to their members, significantly reducing costs and sharing in the economic savings we create.
            
            Boulder Care is an equal opportunity employer that recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected status as required by applicable law. If you believe in our mission to deliver the world's most advanced opioid addiction recovery plan, you are encouraged to apply.

Keywords: Boulder Care, Boise , Manager, Sales Operations, Sales , Boise, Idaho