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Warranty Service Representative

Company: Eaton Corporation
Location: Boise
Posted on: January 22, 2023

Job Description:

As a Warranty Service Representative, you will proactively interface and communicate directly with customers, sales engineers, agents, distributors, employees, authorized repair centers and other entities as necessary on warranty and equipment service issues and activities (written and verbal) in order to achieve satisfactory resolution of customer field product issues.

Making what matters work at Eaton takes the passion of every employee around the world. We create an environment where creativity, invention and discovery become reality, each and every day. It's where bold, bright professionals like you can reach your full potential-and where you can help us reach ours.

In this role, you will:

+ Utilize our Quality Database Management System and SAP to record and process field product incidents/activities and distribute necessary information to the organization.

+ Issues service ticket authorizations for product issues.

+ Prepare and process orders, create contracts and purchase orders for warranty parts and services.

+ Evaluate part requirements and evaluate product information to determine what part will meet the needs of the customer including, but not limited to sales orders, credits, debits, quotations, order processing activities, Engineering Bill of Materials and schematics.

+ Direct warranty repair products to an approved service provider, or to the factory as required.

+ Manage customer information relative to the product issue prior to return and organize the return of the product to the customer subsequent to completion of the repair.

+ Act as the point person for customer contact of post ship product problems; gather information and provide guidance to customer in the event of non-conforming or an inoperable product.

+ Participate in service ticket follow-up activities with appropriate internal and external resources as necessary to ensure tickets are completed and customer issues are resolved.

+ Maintain a channel of communication with customers as to repair status and anticipated return of product.

+ Participate in maintaining department and ISO quality standards for Warranty activities.

+ Maintain a knowledge of LIPE and associated products.

+ Responsibilities also include non-warranty related Quotations, Order Processing, Expediting, Returns, and general issue resolution.

When we embrace the different ideas, perspectives and backgrounds that make each of us unique, we - as individuals and as a company - are stronger.


Required (Basic) Qualifications:

+ At least 1 year of experience in customer service.

+ At least 3 years of experience working in a manufacturing or production environment

+ No relocation benefit is being offered for this position. Only candidates within a 50-mile radius of Waukesha, WI will be considered. Active-Duty Military Service member candidates are exempt from the geographical area limitation.

+ Knowledge of SAP, or similar experience with an MRP system, special analysis and investigation software.

Preferred Qualifications:

+ Associate's Degree.

+ Knowledge of technical and commercial aspects of product design, manufacture, and application.

+ Strong interpersonal skills.

+ Excellent communication and presentation skills.

+ Effective problem solving skills.

+ PC application experience including MS Office products.

+ Attention to detail.

+ Ability to multi-task and quickly set priorities.

+ Bachelor's degree from an accredited institution preferred.

**Why work at Eaton?** We provide benefits that are industry competitive and focused on employee well-being. Listed below are programs that are offered globally, but program availabilities may vary by site.

+ Flexible work options to help balance work/life demands (at participating Eaton sites)

+ Healthcare/retirement savings programs

+ Competitive compensation packages to reward skills and performance

+ Tuition assistance or financial help for ongoing learning and development

+ Health, Dental, Vision & Wellness programs

+ Donation matching (U.S., Canada, Puerto Rico)

At Eaton, we know that good benefit plans are important to employees and their families. In addition to a competitive base salary, Eaton provides various Health and Welfare benefits as well as Retirement benefits. Click here for more detail: Eaton Benefits at a Glance. (


Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at 412-893-3600 to discuss your specific need. Only accommodation requests will be accepted by this phone number. All other inquiries related to your job search will not be supported by this phone number.

Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power - today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society. Founded in 1911, Eaton has been listed on the NYSE for nearly a century. We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.

Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed. We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.

Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world. Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status. Eaton follows relevant non-discrimination laws and regulations in the countries where we operate. It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, training, promotions, transfers, or lay-offs, based on the principle of equal employment opportunity as defined above.

**Job: Sales**

**Region: North America - US/Puerto Rico**

**Organization: ESSG CPSD PDD Power Delivery Division**

**Job Level: Individual Contributor**

**Schedule: Full-time**

**Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: Yes - Remote**

**Does this position offer relocation?: No**

**Travel: Yes, 10 % of the Time**

Keywords: Eaton Corporation, Boise , Warranty Service Representative, Sales , Boise, Idaho

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