Customer Service/Ground Operations Agent
Company: Allegiant Air
Location: Boise
Posted on: January 24, 2023
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Job Description:
Starting hourly rate is $15/hr
Full Time Benefits:
Bonus consideration Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsPaid vacation, holidays and sick time
Part Time Benefits:Profit Sharing Medical/Dental/Vision/Life/
Disability Insurance401K with an employer matchEmployee Stock
Purchase PlanEmployee Assistance ProgramTuition Reimbursement
Flight BenefitsSick time
SummaryThis position is responsible for providing customer service
to all customers, including scheduled or charter services.
Responsibilities will also include ground operations, aircraft
cleaning, security, operations and commissary duties as
required.
Visa Sponsorship AvailableNo
Minimum RequirementsCombination of Education and Experience will be
considered. Must be authorized to work in the US as defined by the
Immigration Act of 1986. Must pass a Criminal Background
Check.Education: High School Diploma/GEDEducation Details:GED
EquivalentCertification: NoYears of Experience:Minimum one (1) year
Customer Service experience of the equivalent in related training
and/or experience; Airline industry preferred.
Valid/Unexpired Driver's License: Yes
* Must be at least 18 years of age and possess a valid driver's
license.* Ability to read, write, and speak English in order to
receive and understand instructions, directives, and ensure safety,
as well as the ability to interact with customers, is a requirement
of the job.
Preferred Requirements* Basic computer skills; Knowledge of general
office equipment.* Must be people oriented, highly motivated with a
positive and friendly attitude.* Must be available to work varied
hours including nights, weekends and holidays and must be able to
stay late for irregular operations.* Must be well groomed and
adhere to dress code policy.* Ability to work efficiently under
time constraints.* Must be at least 18 years of age and possess a
valid driver's license.* Must be available to attend required
training.* TRAINEE STATUS: Upon offer of employment, you will
remain in trainee status until successful completion of all
practical and written curriculum.
Job Duties* Process tickets, check baggage, monitor carry-on
baggage for size and quantity, and assign seats.* Provide
information on arrival and departure times, boarding procedures,
carry-on regulations, and seating arrangements.* Marshal in the
planes and push back the aircraft.* Handle denied boarding
situations, solicit volunteers, re-accommodate customers and
provide hotel, meal, and taxi vouchers when appropriate.* Assist
Customers with special needs, i.e., Customers who need assistance
in boarding Load and unload baggage and co-mail of various weight
and dimensions to and from aircraft and applicable airport baggage
areas.* Operate heavy, motorized machinery/equipment including, but
not limited to tugs, tractors, belt loaders, bag carts, push-back
tractors, deicers, etc.* Enforce safety/security measures and
monitors safety sensitive zones Ensure FAA.* Ensure Allegiant Air
and airport regulations are followed.* Other duties as
assigned.
Physical RequirementsThe Physical Demands and Work Environment
described here are a representative of those that must be met by a
Team Member to successfully perform the essential functions of the
role. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions of the
role.
Office - While performing the duties of this job, the Team Member
is regularly required to stand, sit, talk, hear, see, reach, stoop,
kneel, and use hands and fingers to operate a computer, key board,
printer, and phone. May be required to lift, push, pull, or carry
up to 20 lbs. May be required to work various shifts/days in a
24-hour situation. Regular attendance is a requirement of the role.
Exposure to moderate noise (i.e. business office with computers,
phones, printers, and foot traffic), temperature and light
fluctuations. Ability to work in a confined area as well as the
ability to sit at a computer terminal for an extended period of
time. Some travel may be a requirement of the role.
Airport Agent - While performing the duties of this job, the Team
Member is regularly required to stand, sit, talk, hear, see, reach,
stoop, kneel, climb and use hands and fingers to operate various
types of tools and equipment (i.e. hand trucks, carts, ramps, tugs,
etc.). May be required to lift, push, pull, or carry up to 300 lbs.
May be required to work various shifts/days in a 24-hour situation.
Regular attendance is a requirement of the role. Exposure to
heights, small spaces, extreme noise (i.e. airport with planes,
vehicles, and other machinery), temperature, wind, and light
fluctuations. Ability to work in a confined area as well as the
ability to crawl in and out of small spaces for extended periods of
time. Ability to wear personal protective gear. Some travel may be
a requirement of the role.
Essential Services ProviderAllegiant as a national air carrier is
deemed an essential service provider during declared national and
state emergencies. Team Members will be required to report to their
assigned trip or work location during national and state
emergencies unless prohibited by local, state or federal order.
EEO StatementEqual Opportunity Employer: Disability/VeteranFor more
information, see https://allegiantair.jobsPeople of color, women,
LGBTQIA+, immigrants, veterans and persons with disabilities are
encouraged to apply.
Keywords: Allegiant Air, Boise , Customer Service/Ground Operations Agent, Sales , Boise, Idaho
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