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Center Sales and Service Associate

Company: CenturyLink
Location: Boise
Posted on: July 14, 2019

Job Description:

Internal Job Posting Header Required. CENTURYLINK (NYSE: CTL) [**************************** & NBSP;IS A GLOBAL COMMUNICATIONS AND IT SERVICES COMPANY FOCUSED ON CONNECTING ITS CUSTOMERS TO THE POWER OF THE DIGITAL WORLD. CENTURYLINK OFFERS NETWORK AND DATA SYSTEMS MANAGEMENT, BIG DATA ANALYTICS, MANAGED SECURITY SERVICES, HOSTING, CLOUD, AND IT CONSULTING SERVICES. THE COMPANY PROVIDES BROADBAND, VOICE, VIDEO, ADVANCED DATA AND MANAGED NETWORK SERVICES OVER A ROBUST 265,000-ROUTE-MILE U.S. FIBER NETWORK AND A 360,000-ROUTE-MILE INTERNATIONAL TRANSPORT NETWORK. VISIT & NBSP;CENTURYLINK [**************************** & NBSP;FOR MORE INFORMATION. CenturyLink (NYSE: CTL) is a global communications and IT services company focused on connecting its customers to the power of the digital world. CenturyLink offers network and data systems management, big data analytics, managed security services, hosting, cloud, and IT consulting services. The company provides broadband, voice, video, advanced data and managed network services over a robust 265,000-route-mile U.S. fiber network and a 360,000-route-mile international transport network. Visit CenturyLink for more information. Job Summary The Sales and Service Associate will work under immediate supervision in a fast-paced inbound call center, respond to phone calls from existing customers who may have concerns with billing and/or interest in CenturyLink products and services. With a high sense of urgency provide extraordinary customer service to include answering questions, fulfilling orders, troubleshooting problems, utilizing internal tools and resources to respond with information, and limiting call transfers with first call resolution. Wages and Training: * Training for this position begins August 26th, 2019 * $14.10+ per hour to start plus the opportunity to write your own paycheck with uncapped commission. * Training will be 6 weeks, Monday through Friday, 10am - 7pm. You MUST be able to attend entire 6 weeks of training without time off Typical Work Hours: * New hires typically work 10a.m. to 7p.m., Monday through Friday. Mandatory overtime will be required (Occuring on Monday and subject to business needs), based on call volumes during normal hours of operation. * Attendance is important to ensure that our customers receive the best and most efficient service possible!! Work Environment: * Share a room with others performing similar work * Work in a room with continuous noise * Primarily perform work duties sitting or standing at a workstation utilizing a computer and headset for extended periods of time while under fluorescent lights * Work in a structured environment with adherence to firmly scheduled break times 'Other Duties' Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.' Job Description Job Tasks and Responsibilities: * Receive, listen to and respond to inbound calls from CenturyLink residential customers * Show care to each customer by using patience, attentiveness, willingness to help while being professional and showing respect * Build and maintain strong customer rapport * Perfect the customer experience by providing superior service * Resolve the customer issue on the first call without transfer, while utilizing various support groups via chat or other multi-tasking abilities * Consult with customers to determine their wants, interests, and needs; recommend the best solution to enhance the customers experience, which may include selling additional services or right-sizing services to drive customer loyalty * Advise, consult, multi-task, and problem solve with your customer , which includes complaints and general calls in regards to service, billing, payment and other service related issues * Meet required customer service and sales performance objectives by determining the best customer experience solution on every call * Use various computer systems/screens simultaneously to process sales and service orders * Maintain and improve speed, accuracy and quality results by adhering to standards and guidelines * Update job and product knowledge by participating in educational opportunities * Data entry with speed and accuracy Typical Work Hours: * New hires typically work 10a.m. to 7p.m., Monday through Friday. Mandatory overtime may be required, based on call volumes during normal hours of operation and can be expected on Mondays and following holidays. Qualifications Required Skills and Abilities: * Ability to meet and exceed monthly sales goals * Quality oral and written communications skills * Strong customer focus * Excellent punctuality and work attendance history * Proficient in multi-tasking within several computer applications and databases * Ability to handle a high volume of phone calls in a structured environment * Must be flexible to work various shifts, including Saturdays, evenings, mandatory overtime and holidays as necessary * Computer literacy * Positive attitude with a strong customer experience and sales mindset Preferred Qualifications: * Prior sales experience in a customer-facing environment or commissioned based position * Experience in an in-bound or out-bound call center environment * Six or more months of customer service experience Education Job Segment: Consulting, Call Center, Data Entry, Sales, Technology, Customer Service, Administrative

Keywords: CenturyLink, Boise , Center Sales and Service Associate, Sales , Boise, Idaho

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