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Vancouver, Washington, United States of America
Applies advanced subject matter knowledge to solve complex
business issues and is regarded as a subject matter expert.
Frequently contributes to the development of new ideas and methods.
Works on complex problems where analysis of situations or data
requires an in-depth evaluation of multiple factors. Leads and/or
provides expertise to functional project teams and may participate
in cross-functional initiatives. Acts as an expert providing
direction and guidance to process improvements and establishing
policies. Frequently represents the organization to external
customers/clients. Exercises significant independent judgment
within broadly defined policies and practices to determine best
method for accomplishing work and achieving objectives. May provide
mentoring and guidance to lower level employees.
Leads and develops product support or solution(s) planning over
entire lifecycle, including conformance to pricing strategies,
end-to-end service delivery and sales readiness and associated
processes Represents services on product or solution core teams and
provides service requirements into product development
stages/phases, e.g., Product warranty support and cost analysis,
and Service Product Marketing content/collateral.
Performs business analysis, identifies root cause, and develops
recommendations/ solutions to drive business improvements.
Works across regions/geographies and WW teams to develop and/or
implement new/enhanced services, solutions, or programs and
associated processes to meet emerging customer/market needs and
fuel profitable growth.
Responsible for revenue and margin contribution for a set of
(more than one) solutions or services.
Utilizes in-depth understanding of customer business and complex
requirements to develop business case, validate the solution, and
demonstrate services added value.
Utilizes technical and business skills to lead complex cross-
functional activities that drive continuous growth of the services
Provides mentoring and guidance to peers and lower level
Education and Experience Required:
Typically 8+ years to establish proven track record in Service
Basic experience in one of the related disciplines of delivery,
solution architecting or business planning prior to taking business
management role .
This positions support the LATAM Market, therefore, Spanish
language is desired but not required.
Knowledge and Skills:
Medium to high knowledge of IT and services industry.
In-depth knowledge of company organization and policies, HPS
services offerings, end to end processes, tools, and routes to
Problem detection and analysis of root cause.
Proven ability to lead teams to achieve results, exercise
independent judgment and handle unique situations to accomplish
goals in tight time frames.
Demonstrated skills in planning and financial analysis.
Medium level of planning, project management and change
management skills. Project and change management training and
certification as appropriate.
Good presentation skills. Ability to influence different
functions, geographies, and the ability to build strong consensus.
Impacts internal and external clients on WW basis.
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